Experienced Customer Engagement Manager – Washington D.C. Department Management
At arenaflex, we're passionate about creating a unique and engaging shopping experience for our customers and their beloved pets. As a Customer Engagement Manager, you'll play a vital role in driving the success of our stores by ensuring our customers have a personalized and memorable experience. If you're a people person with a passion for pets, we want to hear from you!
About arenaflex
arenaflex is a leading retailer of pet food, supplies, and services. With over 1600 stores nationwide, we're committed to providing a fun and welcoming environment for pets and their owners. Our stores offer a wide range of products and services, from pet food and toys to grooming and training. We're proud to be a part of the pet care community and are dedicated to making a difference in the lives of pets and their families.
About Your Role
As a Customer Engagement Manager, you'll be responsible for leading a team of retail and pet care associates in creating an exceptional customer experience. Your key responsibilities will include:
- Pet Parent Engagement: You'll set the standards for customer engagement, ensuring that every pet and pet parent has a positive experience in our stores. You'll have fun getting to know the customers and their pets so you and the team can create a personalized shopping experience.
- Associate Leadership: Our associates are key to making great experiences in our stores. As the Associate Lead, you'll help to lead a team who are as passionate about pets as we are. You'll lead a team of retail and pet care associates who will ensure a safe, clean, and fun environment for our pets and pet parents.
- Overall Retail Initiatives: Creating an exceptional customer experience is a top priority for all our leaders. From ensuring our associates have extensive knowledge of pet solutions to building connections with pet parents, our leaders ensure a safe and fun environment in our stores.
About Your Career
At arenaflex, we're committed to helping our associates grow and develop their careers. With us, you'll have opportunities to:
- Gain experience in a different business unit: From the store to the salon or the Pets Hotel, you'll have the chance to try new things and develop your skills in different areas.
- Develop your leadership skills: As an Assistant Manager or Store Manager, you'll have the opportunity to take on new challenges and develop your leadership skills.
- Tackle the challenge of a new store opening: You'll have the chance to be part of a new store opening and help us bring our unique shopping experience to a new community.
- Transfer to any one of our 1600 stores nationwide: With arenaflex, you'll have the opportunity to work in a different location and experience new things.
The Warm and Fuzzies
We've highlighted job responsibilities as best as we could above—but the best parts of working at arenaflex can't be fully described in the job description. It's the excitement you feel when you help a little one pick out his very first fish. And not just any goldfish, but that one, right there, no not that one, this one, yea! It's the relief Rosie feels when you help her mom select the best food for her upset tummy and her delight when it turns out to be chicken flavored!! It's the pride of the giving Mickey a makeover in our salons watching him strut his stuff on the way out. Paws off, ladies, he's taken! It's the joy of reuniting Frankie with her family after a fun stay in our Pets Hotel. It's the celebration of Bella's birthday, Gizmo's graduation from puppy classes or Ace's adoption. It's the little things we do that add up to really big things that pets need. Working at arenaflex is not a job, it's a community of those who work together for the love of pets.
What We Offer
* Competitive hourly rate: $20.65 - $33.65 per hour (based on experience level, training, skills or knowledge and store location)
- Eligibility for benefits: [link to benefits page](https://benefits.arenaflex.com/us)
- Opportunities for career growth and development
- A fun and welcoming work environment
- The chance to make a difference in the lives of pets and their families
How to Apply
If you're passionate about pets and customer service, we want to hear from you! Apply now to join our Department Management team in Washington D.C. Apply Job!
Equal Opportunity Employer
arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial or local law.
Applicant Requirements
Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law). Apply for this job