Experienced Customer Service Representative – Live Chat Support

At arenaflex, we're revolutionizing the way people access vision care by making it simpler, easier, and more accessible. As a parent company of innovative brands like Luna and Hello Eyes, we're committed to delivering exceptional customer experiences that exceed expectations. Our legendary culture, built on the foundation of 1-800 Contacts' award-winning values, continues to inspire and drive us forward. With a strong ownership by KKR, one of the world's largest and most successful private equity investment companies, we're poised for continued growth and success. Join our team and become a part of a dynamic and supportive community that puts the customer first, always.

About the Role:

We're seeking an experienced Customer Service Representative to join our Live Chat Support team. As a key member of our team, you'll be responsible for providing top-notch customer service to our clients through our LiveEngage platform. You'll be the face of arenaflex, delivering solutions to customers in a fast-paced environment while maintaining high performance metrics.

Key Responsibilities:

* Answer 2-3 incoming chats using LiveEngage (LivePerson) platform

• Reply to incoming emails from customers
• Request contacts prescriptions via phone from eye care providers as needed
• Consult customers on the best value for their contact lens purchase, utilizing your sales skills to drive revenue growth
• Provide exceptional customer service in a fast-paced environment, delivering solutions that create a positive experience
• Maintain high performance metrics, including quality, sales, and dependability
• Troubleshoot and resolve customer issues efficiently, thinking on your feet to keep the customer and company satisfied

Why you'll love working at arenaflex:

* Competitive starting base pay of $15.00 per hour

• Opportunities for career growth and development, with exposure to various roles within the company
• Comprehensive benefits package, including amazing healthcare coverage, tuition reimbursement, and 401(k) match
• Perks like free eye exams for your entire family, deep discounts on lenses, glasses, and other services, and more
• Collaborative and dynamic work environment that values innovation, teamwork, and continuous learning
• Flexible scheduling, with opportunities to work remotely and maintain a healthy work-life balance

What we're looking for:

* High school diploma (or GED equivalent)

• Excellent typing and computer skills, with a minimum of 35 words per minute
• Proven customer service and sales experience, with a strong track record of meeting performance metrics
• Self-motivated, driven, and proactive individual with a can-do attitude
• Ability to multitask and prioritize tasks effectively, with a focus on delivering exceptional customer experiences
• Strong problem-solving skills, with the ability to think on your feet and adapt to changing situations
• Innovative and resourceful, with a passion for learning and growth

Our company values:

* Big-hearted: We're a team that cares, and we're committed to making a positive impact in the lives of our customers and colleagues.

• Tenacious: We're driven, motivated, and passionate about delivering exceptional results.
• Unconventional: We're not afraid to think outside the box and challenge the status quo.
• Better together: We believe that collaboration and teamwork are key to achieving greatness.

Perks and benefits:

* Free eye exams for your entire family

• Deep discounts on lenses, glasses, and other services
• Amazing healthcare coverage
• Tuition reimbursement
• 401(k) match
• Exposure and training to other roles in the company
• Career pathing, internal internships, and other development opportunities

How to apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Please submit your application through our website, and don't forget to include your resume and a cover letter that showcases your skills and experience.

Note:

For remote applicants to be considered, you must live in one of the following approved states: Utah. We're an equal opportunities employer, and we welcome applications from diverse candidates who share our values and passion for delivering exceptional customer experiences.

Apply now and join our team at arenaflex!

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