Experienced Customer Service - Self Storage Manager at arenaflex

Join the arenaflex team as an Experienced Customer Service - Self Storage Manager and take the first step towards a rewarding career in the self-storage industry. As a leader in the industry, arenaflex is committed to providing exceptional customer service and creating a positive work environment for our employees.

About arenaflex

arenaflex is the self-storage industry leader, dedicated to providing top-notch storage solutions to our customers. With a strong focus on customer satisfaction and employee development, we strive to create a workplace culture that is inclusive, supportive, and empowering. Our commitment to excellence has earned us recognition as a Great Place to Work by the Great Place to Work Institute, and we are proud to be voted as having Best Career Growth, ranked in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion.

Job Summary

As an Experienced Customer Service - Self Storage Manager at arenaflex, you will be responsible for providing exceptional customer service, managing daily operations, and ensuring the smooth running of our self-storage facilities. This is a unique opportunity to work independently at multiple locations, develop your skills, and grow your career in a dynamic and supportive environment.

Key Responsibilities

* Provide exceptional customer service to our customers, addressing their storage needs and making suggestions for packing and moving supplies

• Conduct daily storage unit inspections to confirm inventory and availability, ensuring spaces are ready to rent
• Manage cash drawers and make bank deposits, maintaining accurate records and ensuring financial integrity
• Help customers stay current with payments and make reminder and collection calls when required
• Perform daily maintenance tasks, including sweeping/mopping interior areas and maintaining exterior grounds/curb appeal clean and free of debris
• Transport and lift/move items weighing up to 35 pounds, and spend up to 50% of your time in outdoor environments, including climbing stairs and opening large doors

Physical Requirements

* Ability to transport lift/move items weighing up to 35 pounds

• Ability to walk in/around facilities spending up to 50% of your time in outdoor environments, including climbing stairs and opening large doors
• Ability to perform cleaning and daily maintenance tasks, including sweeping/mopping interior areas and maintaining exterior grounds/curb appeal clean and free of debris

Qualifications

* Experience in customer service centered sales environments, including retail, restaurant, fast food, or other service-based companies

• Valid driver's license and reliable vehicle for travel between different work locations and/or while conducting other work-related business (mileage reimbursement available)
• Ability to work flexible and full-time schedules between the hours of 9:30am and 6pm (weekends 'til 5pm)
• Ability to work independently and as part of a team, with excellent communication and problem-solving skills

Essential Skills and Competencies

* Excellent customer service skills, with the ability to resolve customer complaints and concerns

• Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management
• Ability to work independently and as part of a team, with a strong focus on teamwork and collaboration
• Basic math skills, with the ability to manage cash drawers and make bank deposits
• Ability to lift/move items weighing up to 35 pounds, and spend up to 50% of your time in outdoor environments
• Basic computer skills, with the ability to use software applications and systems

Career Growth Opportunities and Learning Benefits

* Opportunities for career growth and advancement, with a focus on employee development and training

• Access to comprehensive training programs, including on-the-job training, classroom training, and online courses
• Opportunities for professional development, including mentorship, coaching, and leadership development
• Competitive salary and benefits package, including medical, dental, vision, 401k with match, paid time off, sick time, and flex spending
• Mileage reimbursement for travel between different work locations and/or while conducting other work-related business
• On-site company housing available to employees at many of our locations (performance and tenure required for eligibility)

Work Environment and Company Culture

* arenaflex is committed to creating a positive work environment that is inclusive, supportive, and empowering

• Our company culture values teamwork, collaboration, and customer satisfaction, with a focus on employee development and growth
• We offer a dynamic and supportive work environment, with opportunities for professional development and career growth
• Our employees are our greatest asset, and we strive to create a workplace culture that is fun, engaging, and rewarding

Compensation, Perks, and Benefits

* Competitive salary of $15.00 per hour

• Comprehensive benefits package, including medical, dental, vision, 401k with match, paid time off, sick time, and flex spending
• Mileage reimbursement for travel between different work locations and/or while conducting other work-related business
• On-site company housing available to employees at many of our locations (performance and tenure required for eligibility)
• Opportunities for performance-based bonuses and career growth
• Access to exclusive vendor discounts and promotions

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to the arenaflex team.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from diverse candidates, including those with disabilities, and are committed to creating a workplace culture that is inclusive and supportive of all employees.

Contact Information

For more information about this opportunity, please contact [insert contact information]. We look forward to hearing from you and exploring how you can contribute to the arenaflex team. Apply for this job