Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex
Join the arenaflex Team and Deliver Exceptional Customer Experiences
Are you passionate about delivering top-notch customer service and eager to learn about the live event industry? Do you thrive in a fast-paced environment and enjoy problem-solving? If so, we invite you to apply for the Experienced Customer Service Associate role at arenaflex. As a key member of our Seller Operations team, you will play a vital role in managing transactions and relationships with our valued sellers and customers, ensuring we provide elite service to both parties.
About arenaflex
arenaflex is a leading provider of ticketing solutions, connecting buyers and sellers of live event tickets. Our mission is to deliver exceptional customer experiences, and we're committed to building a team of passionate and dedicated professionals who share our vision. With a strong focus on innovation, customer satisfaction, and employee growth, arenaflex is the perfect place to launch or advance your career.
Your Role as a Seller Operations Associate
As a Seller Operations Associate, you will be responsible for managing transactions and relationships with our valued sellers and customers. Your primary duties will include:
- Responding to customer inquiries via phone and email, providing timely and accurate solutions to their event and order-related questions
- Investigating instances where customer experience has been affected, determining the root cause, and resolving issues fairly and constructively
- Handling day-to-day interactions with sellers, including monitoring open and pending orders to ensure timely confirmation by ticket sellers
- Collaborating with the team to advance individual and team goals, including ongoing learnings and skill development
Your Progress as a Seller Operations Associate
Here's a breakdown of your role expectations in the first 30, 90, and 180 days:
- 30 days in: Complete new hire orientation, gaining knowledge and resources about arenaflex's operations and the live event industry. Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
- 60 days in: Investigate instances where customer experience has been affected, determine the root cause, and resolve issues fairly and constructively. Handle day-to-day interactions with sellers beyond traditional customer service responsibilities.
- 90 days in: Play an active role in continued learnings to advance skill sets necessary for individual and team goals. Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You'll Bring to the Role
To succeed as a Seller Operations Associate, you'll need:
- Outstanding communication, attention to detail, and organizational skills
- A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills
- Interest in the live event space and an eager-to-learn attitude
Work Environment and Schedule
Our office is located in Coppell, TX, and we offer a hybrid work model, with 3 days in the office and 2 days working from home. Your work schedule will be:
- Monday-Friday, 1:30pm-10:00pm, with Tuesday/Wednesday off (first 4 weeks for training)
- Monday-Friday, 1:30pm-10:00pm, with Wednesday/Thursday off (after training)
Compensation and Benefits
As a full-time employee, you'll enjoy:
- A competitive base salary of $40,000
- Overtime eligibility for hours worked over 40/week
- Bi-annual bonuses
- Annual equity grant
- Comprehensive benefits package, including medical, dental, and vision insurance
Why Join arenaflex?
At arenaflex, we're committed to creating a positive and inclusive work environment that fosters growth, learning, and innovation. Our team members enjoy:
- Opportunities for professional development and career advancement
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive benefits package
How to Apply
If you're passionate about delivering exceptional customer experiences and eager to join a dynamic team, apply now for the Experienced Customer Service Associate role at arenaflex. We can't wait to hear from you! [Apply Job!](https://remotejobs.trendingnewsgo.com/register-candidate/) Apply for this job