Experienced Customer Service Representative – Remote Healthcare Support

At arenaflex, we're dedicated to delivering innovative healthcare services that improve the lives of millions of people worldwide. As a Customer Service Representative, you'll play a vital role in connecting patients with the care, pharmacy benefits, data, and resources they need to feel their best. Join our team and be part of a culture that values diversity, inclusion, and career growth opportunities.

About arenaflex

arenaflex is a global organization that's leading the way in healthcare innovation. With a commitment to advancing health equity on a global scale, we're constantly seeking talented individuals like you to join our team. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances.

Join Our Contact Center Apprenticeship Program

We're excited to offer a Contact Center Apprenticeship program that's designed to help you develop new knowledge and skills in the healthcare industry. As part of this program, you'll receive comprehensive training and support to help you succeed in your role. Our training classes start soon, so apply today and take the first step towards a rewarding career in healthcare.

The Role

As a Customer Service Representative, you'll be responsible for providing expert support to patients and healthcare providers through phone-based interactions. Your primary responsibilities will include:

• Answering inbound phone calls and providing a high-quality patient/caller experience
• Reviewing patient liability questions and concerns
• Scheduling, rescheduling, and canceling appointments
• Performing referral coordination, including completing Open Referrals and/or referral tracking queue
• Registering new patients, verifying patient demographics and health insurance, and updating patient information in designated databases
• Responding to general information requests and/or inquiries from patients, physicians, medical offices, and other callers
• Communicating effectively and in a professional manner
• Processing all work-related responsibilities in an efficient, timely, and accurate manner
• Other duties as assigned

Requirements

To be successful in this role, you'll need:

• A High School Diploma or GED
• Must be 18 years of age or older
• 1+ years of experience in a call center answering customer service inquiries regarding healthcare
• Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Ability to work any 8-hour work shift between the hours of 6:30am – 5:30pm PST, Monday through Friday. This may not necessarily be within the individual's time zone in which he/she resides as it is based upon client need and the time zone in which the client operates. Rotating Saturday coverage may be needed/is likely.

Preferred Qualifications

* Previous experience using EPIC

Telecommuting Requirements

* Required to have a dedicated work area established that is separated from other living areas, free from noise and distractions, and provides information privacy

• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

* Time Management

• Attention to Detail
• Empathy
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Compensation and Benefits

We offer a comprehensive benefits package, including:

• Competitive hourly rate: $16.00 to $28.27 per hour (based on location, education, work experience, certifications, etc.)
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (subject to eligibility requirements)

Application Deadline

This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Why Join arenaflex?

At arenaflex, we're committed to creating a healthier atmosphere by promoting diversity, equity, and inclusion. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. As an Equal Employment Opportunity / Affirmative Action employer, we welcome qualified applicants from all backgrounds and will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

How to Apply

If you're passionate about healthcare and committed to delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards a rewarding career with arenaflex. Apply Job! Apply for this job