Experienced Customer Experience Concierge – Centurion Lounge Ambassador

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our Card Members' expectations. As a Customer Experience Concierge within the Centurion Lounge Network, you'll play a vital role in making Membership come to life every day. If you're passionate about delivering extraordinary service, have a knack for problem-solving, and thrive in a fast-paced, dynamic environment, we want to hear from you.

Join the arenaflex Team and Lead the Way

At arenaflex, we believe that with the right backing, people and businesses have the power to progress in incredible ways. When you join our team, you become part of a global and diverse community of colleagues with an unwavering commitment to backing our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

Our Mission

At arenaflex, we're dedicated to becoming essential to our Card Members by providing differentiated products and services. As a Customer Experience Concierge, you'll be the face of arenaflex to our customers, acting as an ambassador of the brand. You'll work as a cohesive team to excite our customers and deliver on the brand promise.

Key Responsibilities

As a Customer Experience Concierge, you'll be responsible for:

• Welcoming and providing access to our Card Members upon arrival at reception
• Being accountable and taking ownership of the customer's experience from beginning to end
• Creating innovative ways to resolve customers' issues or concerns to win their brand loyalty
• Employing the Customer First philosophy in meeting customers' needs and expectations
• Providing concierge and lifestyle recommendations
• Providing travel consultation and minimal reservation assistance
• Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners

Lounge Hours of Operation

The Centurion Lounge operates from 05:00 AM – 11:00 PM, Monday – Sunday. Hours are subject to change due to business need.

Qualifications

A successful candidate will possess the following qualifications:

• Minimum of 1 year recent experience servicing premium customers
• Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus)
• Passion for servicing customers with proactive solutions
• Exceptional communication skills, delighting the customer with every single interaction
• The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
• Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
• The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
• Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
• Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
• Ability to utilize and switch from multiple technology platforms with ease
• Adapt to an ever-changing environment and being resilient
• Ability to work flexible shifts, including nights, weekends, and holidays, is essential
• Light to moderate lifting may be required for certain job tasks

Salary and Benefits

The expected hourly pay range for this role is $20.00 to $22.12, with bonus and benefits. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being, including:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Work Environment and Culture

At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe that everyone should feel seen, heard, and valued. Our culture is built on a foundation of integrity, teamwork, and a passion for delivering exceptional customer experiences.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Amex Flex

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Apply Now

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you. Apply now to join the arenaflex team and lead the way in creating unforgettable experiences for our Card Members. Apply Job! Apply for this job