Experienced Member Services Representative – Remote Customer Service Position at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the arenaflex family as an Experienced Member Services Representative. As a key member of our Payments and Digital Strategy team at arenaflex Credit Union, you will play a vital role in ensuring the smooth operation of our daily activities, including check processing, object processing, direct deposits, and budget transfers.

Why Join arenaflex?

At arenaflex, we're more than just a company – we're a family. We believe in empowering our employees to grow, learn, and thrive in their careers. As a Member Services Representative, you'll have the opportunity to develop new skills, work with a talented team, and enjoy a range of benefits that will enhance your personal and professional life.

Key Responsibilities:

As an Experienced Member Services Representative, your primary responsibilities will include:

• Completing data access and balancing tasks
• Coordinating return items with contributors, vendors, the Federal Reserve Bank, and other institutions
• Assisting other departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing
• Working member cases/assignments
• Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Processing mortgage bills, multi-account and member deposits, credit card bills, and other checks, including IRA, bankruptcy, and payoff checks
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Logging, reviewing, and making necessary GL, account changes, and/or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and department closing
• Obtaining information from contributors for the timely and accurate processing of international and domestic budget transfer requests
• Researching and verifying incoming and outgoing budget transfer information
• Communicating with vendors to process budget transfers
• Understanding and being familiar with outgoing and incoming budget transfer laws
• Depositing check returns, reviewing member returned checks on draft changes, processing member checks, verifying contributors for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

Requirements:

To succeed in this role, you'll need:

• A high school degree or equivalent
• Intermediate Excel and Word experience
• Strong customer service skills
• Ability to work prolonged hours in support of business needs
• Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet deadlines under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and contributors
• Ability to work independently and with minimal supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail
• Ability to maintain excellent performance and attendance
• Must pass relevant arenaflex and Credit Union pre-employment compliance exams

Preferred Qualifications:

* Previous customer/member service experience

• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience

Skills and Competencies:

To excel in this role, you'll need:

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to work in a team environment and contribute to the success of the team
• Ability to maintain confidentiality and handle sensitive information
• Ability to adapt to changing priorities and deadlines
• Ability to communicate effectively with colleagues, contributors, and vendors
• Ability to maintain a high level of accuracy and attention to detail
• Ability to work in a fast-paced environment and handle multiple responsibilities

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Member Services Representative, you'll have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced colleagues
• Opportunities for advancement and career growth
• A dynamic and supportive work environment
• A range of benefits and perks that will enhance your personal and professional life

Work Environment and Company Culture:

At arenaflex, we're proud of our inclusive and diverse work environment. Our 20+ Employee Business Resource Groups are designed to connect our employees to our customers, suppliers, communities, and shareholders, and to help our employees reach their full potential. We believe in creating a workplace that is welcoming, inclusive, and respectful of all individuals.

Compensation, Perks, and Benefits:

As a Member Services Representative at arenaflex, you'll enjoy a competitive salary, ranging from $22-35/hour, depending on experience. You'll also have access to a range of benefits, including:

• Travel perks: Enjoy discounts on flights, hotels, and other travel-related expenses
• Health benefits: Access to comprehensive health, dental, prescription, and vision benefits
• Wellness programs: Participate in our wellness programs, including fitness classes, meditation sessions, and healthy eating initiatives
• 401(k) program: Contribute to our 401(k) program and take advantage of company matching contributions
• Additional benefits: Enjoy discounts on hotels, cars, cruises, and other travel-related expenses, as well as access to our Employee Assistance Program and pet insurance

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for the Experienced Member Services Representative position at arenaflex. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job