Experienced Customer Service Representative – Medicaid and Medicare Support
At arenaflex, we're dedicated to delivering exceptional healthcare services that put our heart into every moment of our customers' lives. As a Customer Service Representative, you'll play a vital role in transforming our culture and accelerating our ability to innovate and deliver solutions that make healthcare more personal, convenient, and affordable. If you're passionate about providing top-notch customer service and have a heart for helping others, we invite you to join our team and bring your skills to the table.
About arenaflex
arenaflex is a leading healthcare company that's committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of our customers' health, and our Heart At Work Behaviors support this purpose by empowering our colleagues to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions. We strive to create a workplace culture that's inclusive, supportive, and driven by a passion for making a difference in people's lives.
Job Summary
As a Customer Service Representative, you'll be responsible for providing telephone assistance to Aetna Medicaid members and providers, answering an array of inquiries, and delivering an exceptional experience to our callers each and every time. You'll be working from home, and we require high-speed internet connectivity with secure service via ethernet cable. We provide equipment and training to ensure your success in this role.
Responsibilities
* Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.
- Providing accurate and timely information to members and providers, ensuring that their needs are met and their concerns are addressed.
- Utilizing strong customer service skills to resolve issues and escalate concerns to the appropriate team members when necessary.
- Maintaining accurate records and documentation of calls, including notes and follow-up actions.
- Collaborating with internal teams to resolve complex issues and ensure seamless communication with members and providers.
- Participating in ongoing training and development to stay up-to-date on Medicaid and Medicare policies, procedures, and best practices.
Requirements
* Must live within 50 miles of Richmond, VA
- Ability to communicate effectively with members and providers orally and in written form, ability to meet performance standards, attendance requirements, and call quality goals.
- Must be able to work from home and prove to be self-sufficient.
- High school diploma or equivalent required.
- Experience with working remotely in a call center setting is preferred.
- Experience with Medicaid and Medicare is preferred.
Preferred Qualifications
* Experience with working remotely in a call center setting.
- Experienced with Medicaid and Medicare.
- Strong customer service skills, with the ability to resolve issues and escalate concerns to the appropriate team members when necessary.
- Excellent communication and interpersonal skills, with the ability to work effectively with internal teams and external stakeholders.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
Work Environment and Company Culture
* arenaflex is committed to creating a workplace culture that's inclusive, supportive, and driven by a passion for making a difference in people's lives.
- We offer a flexible work environment, with the ability to work from home and have a healthy work-life balance.
- Our team is passionate about delivering exceptional customer service, and we're committed to providing ongoing training and development to ensure our colleagues have the skills and knowledge they need to succeed.
- We're proud to offer a range of benefits, including medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.
Compensation and Benefits
* The typical pay range for this role is $17.00 - $27.90 per hour.
- In addition to your compensation, you'll enjoy the rewards of an organization that puts its heart into caring for its colleagues and communities.
- arenaflex offers a full range of medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and an Employee Stock Purchase Plan.
- We provide a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits.
- arenaflex also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
Career Growth Opportunities and Learning Benefits
* arenaflex is committed to providing ongoing training and development to ensure our colleagues have the skills and knowledge they need to succeed.
- We offer a range of career growth opportunities, including promotions, transfers, and lateral moves.
- Our team is passionate about delivering exceptional customer service, and we're committed to providing ongoing support and resources to ensure our colleagues have the skills and knowledge they need to succeed.
How to Apply
If you're passionate about providing top-notch customer service and have a heart for helping others, we invite you to join our team and bring your skills to the table. To apply, please visit [insert link] and submit your application. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace culture that's inclusive, supportive, and driven by a passion for making a difference in people's lives. If you have a disability and require reasonable accommodation to apply for this role, please contact us at [email protected]. Apply for this job