Experienced Patient Care Customer Service Representative – After Hours Call Center (Remote)
At arenaflex, we're dedicated to providing exceptional patient care and empowering individuals to manage their health and treatment at home. As a national leader in home medical equipment and services, we're committed to delivering high-quality products, outstanding customer care, and a supportive work environment that fosters growth and development.
We're seeking a highly motivated and compassionate Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY. As a key member of our remote team, you'll play a vital role in ensuring our patients receive timely and personalized support, from equipment delivery to order processing and troubleshooting.
Job Information:
* Pay: $16/hour, with a Quarterly Bonus opportunity
* Remote Work: 100% remote work from home, day one of employment
* Location: Must live in the US and within 60 miles of any arenaflex location
* Schedule: Five days a week, including every Saturday and Sunday, and three evening shifts during weekdays starting at or after 4:00pm Central time. Schedules vary and can be discussed during the interview process.
Essential Duties and Responsibilities:
* Accurately transcribe patient profiles over the phone, including data entry of information and possible outbound calling
* Obtain medically necessary documentation
* Process patient orders through our online pharmacy system
* Resolve tracking issues and reschedule shipping orders for patients
* Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
* Verify orders are complete
* Perform other duties as assigned
Qualifications:
* Background Investigation: Employment is contingent on a background investigation, which is a company-wide requirement
* Drug Screen: A drug screen may be required for this position, depending on the location and job requirements
* Valid Driver's License: A valid driver's license in the state of residence with a clean driving record may be required for this position, depending on the location and job requirements
Education and/or Experience:
* High school diploma or GED equivalent
* Experience in the medical field and administrative record management
* Strong customer service background
Skills, Knowledge, and Abilities:
* Effectively communicate in English, both orally and in writing
* Helpful, knowledgeable, and polite while maintaining a positive attitude
* Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
* Maintain confidentiality and practice discretion and caution when handling sensitive information
* Medical terminology
* Multi-task along with attention to detail
* Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
* Self-motivation, organized, time-management, and deductive problem-solving skills
* Work independently and as part of a team
Physical Demands:
* Requires sitting, walking, standing, talking, or listening
* Requires close vision to small print on computer and/or paperwork
Machines, Equipment, and Technical Abilities:
* Email transmission and communication
* Internet navigation and research
* Microsoft applications (Word and Excel)
* Office equipment (fax machine, copier, printer, phone, and computer/tablet)
* Understanding of all applicable home medical equipment and supplies
arenaflex Information:
* Benefits: 401(k), medical, dental, and vision, life insurance, disability, generous paid time off, paid holidays, employee discount program, employee recognition program, bonus and incentive opportunities, mileage reimbursement (when applicable), and telephone reimbursement (when applicable)
* Equal Opportunity Employer: arenaflex is an equal opportunity employer of minorities, females, protected veterans, and individuals with disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.
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The hiring manager reviews resumes and contacts applicants with related experience to the applied position. To view the status of a position that you submitted your profile to, please visit our website. All positions are posted for a minimum of 5 days and are open until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in arenaflex.