Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service

At arenaflex, we're passionate about connecting people to what brings them joy. As a leading provider of innovative solutions, we empower our customers to live, work, and play in a world where technology and creativity come together. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're looking for a talented Fiber Customer Support Analyst to join our team and help us deliver exceptional technical support and customer service to our Fios customers.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that's committed to driving innovation, creativity, and impact in the world. We're a community of people who share a passion for technology, customer service, and making a difference. Our team is dedicated to anticipating and meeting the evolving needs of our customers, and we're always looking for talented individuals who share our values and vision.

What You'll Be Doing

As a Fiber Customer Support Analyst, you'll be part of a tech support team in a call center, helping our Fios customers with their voice, data, and video services. You'll be responsible for troubleshooting issues in hardware, software, applications, networks, or devices, and answering customer technical questions. Your exceptional technical support and customer service skills will make a real difference in the lives of our customers, and help us deliver on our promise of exceptional service.

Key Responsibilities

* Answering incoming calls from customers with order inquiry and/or trouble reports

• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

We're looking for a dedicated and customer-focused individual who shares our passion for delivering exceptional technical support and customer service. You'll have:

• A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
• A strong technical background, with a related Associate Degree or 2+ years' relevant experience
• Technical support call center experience, preferably in a fiber or telecommunications environment
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues
• Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management

Even Better If You Have

* A related Associate Degree or 2+ years' relevant experience

• Technical support call center experience, preferably in a fiber or telecommunications environment
• Experience with fiber and/or copper networks, and a strong understanding of communication and networking components
• Certification in a relevant technical field, such as CompTIA or Cisco

What We Offer

As a Fiber Customer Support Analyst at arenaflex, you'll enjoy a range of benefits and perks, including:

• A competitive salary and bonus structure, with opportunities to earn more based on performance
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage
• A 401(k) Savings Plan, with company match and vesting schedule
• Stock incentive programs, with opportunities to own a piece of the company
• Paid time off, including vacation, sick leave, and holidays
• Adoption assistance and tuition assistance, to help you balance work and life
• A collaborative and inclusive work environment, with opportunities to learn and grow

Work Environment and Company Culture

As a remote worker, you'll have the flexibility to work from home, with occasional in-person trainings and meetings. Our team is dedicated to creating a collaborative and inclusive work environment, where everyone feels valued, connected, and empowered to reach their potential. We're committed to diversity and inclusion, and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

How to Apply

If you're passionate about delivering exceptional technical support and customer service, and want to join a dynamic and forward-thinking organization, we encourage you to apply. Please submit your resume and a cover letter, outlining your experience and qualifications for the role. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer, and we celebrate our employees' differences. We're committed to creating a collaborative and inclusive work environment, where everyone feels valued, connected, and empowered to reach their potential. Apply for this job