Evening Customer Care Associate - Full Time (10% Rate Differential)
Are you a customer service enthusiast with a passion for helping others? Do you thrive in a dynamic environment where no two days are the same? Look no further! arenaflex is seeking a highly motivated and empathetic Evening Customer Care Associate to join our award-winning team. As a key member of our customer care team, you will play a vital role in providing exceptional support to our valued members, navigating the complexities of healthcare, and achieving the best possible health and well-being.
About arenaflex
arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For 20 years, we have been dedicated to providing expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need.
Why Join arenaflex?
* Excellence in Customer Service Awards: We have been recognized as Organization of the Year (Small) in 2024 and Bronze Winner in the Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries.
- Fortune 100 Best Companies to Work For: arenaflex was named #95 in the 2024 list by Great Places to Work (GPTW).
- Awards and Recognition: We have received numerous awards and recognition for our commitment to customer service, including the National Customer Service Association All-Stars Award, Stevie Awards, and Best in Biz Awards.
Job Summary
As an Evening Customer Care Associate, you will be responsible for:
- Answering a variety of incoming calls from members regarding their healthcare questions and other inquiries.
- Building rapport with callers using a friendly, courteous, and professional manner.
- Verifying/collecting demographics and updating systems as necessary.
- Determining and executing the best resolution to assist the member based on their needs or requests.
- Connecting members to appropriate areas both internally and externally.
- Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors.
- Performing other duties and projects as assigned by management.
Requirements
* High School Degree or GED required.
- Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred.
- Customer Service experience preferred.
- Strong Communication skills.
- Problem-solving/issue resolution.
- Multitasking skills.
Benefits
* Comprehensive Training Program: arenaflex offers a comprehensive new-employee training program to help you develop the knowledge and skills necessary to succeed in your role.
- Work from Home: As a work-from-home associate, you will have the flexibility to work from the comfort of your own home.
- Total Rewards Package: arenaflex offers a total rewards package that includes robust medical coverage, dental and vision benefits, tuition assistance, 401(k) savings plan with company match, paid time off (PTO), paid holidays, Employee Assistance Programs, and Wellness Programs.
- Career Growth Opportunities: arenaflex is committed to helping you grow your career and offers opportunities for advancement and professional development.
Work Environment and Company Culture
* Dynamic and Supportive Team: arenaflex has a dynamic and supportive team that is passionate about helping others.
- Flexible Work Schedule: As an Evening Customer Care Associate, you will work a flexible schedule that includes evening shifts.
- Collaborative Environment: arenaflex fosters a collaborative environment that encourages open communication and teamwork.
Compensation and Perks
* Hourly Rate: Starting hourly rate of $16.00.
- 10% Rate Differential: Eligible for a 10% rate differential.
- Overtime: May be required to work occasional overtime.
How to Apply
If you are a customer service enthusiast with a passion for helping others, we encourage you to apply for this exciting opportunity. arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service, and veteran status, physical or mental disability, or any other factor not related to job requirements. Apply Job!
Equal Employment Opportunity Statement
arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service, and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.
VEVRAA Federal Contractor
arenaflex is a VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c) Apply for this job