Experienced Customer Service Coordinator – Elevating Customer Experience at arenaflex

Job Summary:

Join arenaflex, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses, as an Experienced Customer Service Coordinator. As a key member of our customer experience team, you will be responsible for handling customer interactions, resolving issues, and providing exceptional support to ensure customer satisfaction and loyalty. If you are passionate about delivering outstanding customer experiences and have a strong background in customer service, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We bring together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry. With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial, and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality, and cutting-edge processing methods. Every day, we impact the lives of millions by changing the way people see the world.

Key Responsibilities:

As an Experienced Customer Service Coordinator at arenaflex, you will be responsible for:

• Handling customer interactions regarding a variety of requests in an efficient and effective manner
• Using knowledge of Luxottica products and services and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business
• Resolving customer complaints, troubleshooting issues to determine the best path for resolution
• Correctly documenting customer interactions and tracking call types
• Maintaining support service levels and upholding arenaflex's Customer Service standards
• Owning follow-up with customers to resolve inquiries regarding order status, shipping status, and stock availability
• Taking inbound phone calls for up to 90% of assigned shift
• Making outbound calls to customers
• Resolving customer claims
• Taking payments
• Supporting basic A/R functions
• Promoting digital tool usage

Essential Qualifications:

* High school diploma

• 2+ years of experience working in customer service, hospitality, or call center environment
• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
• Strong verbal and written communication skills
• Demonstrated listening and comprehension skills
• A clear team player with strong interpersonal skills
• Ability to maintain composure when dealing with difficult customer situations
• Ability to multitask
• Excellent time management skills – must be able to prioritize tasks efficiently
• Strong PC skills, including MS Office; Word and Excel
• Optical experience – Office work exposure to RX
• Intermediate Excel skills
• Ability to navigate information systems and internet is a must
• Must have flexibility in work hours to support business needs between the hours of 8 AM – 8 PM, Monday-Friday

Preferred Qualifications:

* Higher education degree

• Inside Sales Experience
• Experience using SAP
• Experience in the optical industry, full knowledge of Luxottica's optical products, and a strong command of the industry language
• Bilingual Spanish or French

Why Join arenaflex?

* Opportunity to work with a global leader in the eyewear industry

• Collaborative and dynamic work environment
• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Recognition and rewards for outstanding performance
• Flexible work arrangements to support work-life balance
• Access to cutting-edge technology and tools
• Collaborative and supportive team environment

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job