Experienced Pharmacy Technician – Clinical Customer Care Representative
At arenaflex, we're dedicated to delivering exceptional healthcare services that put our patients at the forefront of everything we do. As a Pharmacy Technician on our Clinical Customer Care team, you'll play a vital role in improving patient adherence and health outcomes for individuals managing various disease states. Join us in our mission to transform the healthcare landscape and make a meaningful difference in the lives of our patients.
About arenaflex
arenaflex is a leading healthcare company that's passionate about delivering innovative solutions to make healthcare more personal, convenient, and affordable. With a commitment to putting our heart into every moment of our patients' health, we're driven by a single purpose: to bring our heart to every moment of your health. Our Heart At Work Behaviors support this purpose, empowering our employees to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions.
Job Summary
We're seeking dedicated and compassionate Pharmacy Technicians to join our virtual Clinical Call Center team. As a Call Center Technician, you'll engage with patients via live outreach to provide incremental, one-on-one therapy support for medications that they're taking to better manage their condition. You'll work in a fast-paced environment, triaging tasks, balancing efficiency with accuracy, and collaborating with cross-functional teams to identify areas for program improvement.
Responsibilities
As a Pharmacy Technician on our Clinical Customer Care team, your responsibilities will include:
- Conducting outbound calls to patients that qualify for adherence-based programs, ensuring timely and consistent communication
- Addressing patient concerns, troubleshooting issues, and providing appropriate resolutions to ensure patient satisfaction and program success
- Identifying clinical support needs and escalating calls to Pharmacists on the team to further discuss concerns such as medication adherence barriers or clinical-related challenges faced by patients
- Using CVS Procedures and guidelines to handle patient prescription requests within HIPAA guidelines and entering refill orders for processing
- Utilizing computer systems, software, and databases to accurately record patient information and interactions, call outcomes, program enrollments, and progress updates
- Maintaining confidentiality and adhering to all relevant patient privacy regulations and company policies during all interactions and data handling processes
- Collaborating with cross-functional teams to identify areas for program improvement, propose innovative ideas, and contribute to the development and implementation of patient-centric enhancements
- Identifying and communicating issues to senior level staff as appropriate
- Communicating effectively with team lead and supervisor through huddles, team meetings, cohort refreshers, technology updates
Requirements
To be successful in this role, you'll need:
- To be a resident of Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Ohio, Rhode Island, Tennessee, Texas, or Vermont due to regulatory compliance
- To have an active Pharmacy Technician license in the state of residence
- To be able to obtain a Rhode Island Pharmacy Technician license through application and fee
- At least 1 year of experience in retail healthcare, preferably in a high-volume call center
- A minimum of one consecutive year experience in customer service
- The ability to maintain a consistent, reliable, and stable internet connection
- Internal colleagues must be in good standing to be considered
Preferred Qualifications
* Prior Call Center experience
- Previous experience working from home
- Microsoft (MS) Windows-based applications and MS Office, including Word, Excel, Access, and PowerPoint proficiency
- Bilingual in Spanish
- Flexibility in work schedule
Education
* Verifiable High School diploma, GED, or equivalent work experience
Compensation and Benefits
The typical pay range for this role is $17.00 - $31.30. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
Work Environment and Culture
Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
How to Apply
If you're passionate about delivering exceptional healthcare services and making a meaningful difference in the lives of our patients, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our mission to transform the healthcare landscape. Apply for this job