Experienced Customer Service Representative – Delivering Exceptional Patient Experience in a Remote Work Environment

At arenaflex, we're committed to revolutionizing the healthcare industry by providing personalized, convenient, and affordable care to our patients. Our purpose is to bring our heart to every moment of your health, and we're seeking a talented and compassionate Sr. Customer Service Representative to join our team. As a key member of our customer service team, you'll play a vital role in delivering exceptional patient experiences, resolving complex issues, and exceeding performance metrics.

About arenaflex

arenaflex is a leading healthcare company that's dedicated to transforming the way we deliver care. With a strong commitment to innovation, customer satisfaction, and employee well-being, we're creating a culture that's centered around our core values: Heart At Work Behaviors. Our team is passionate about making a difference in the lives of our patients, and we're looking for like-minded individuals who share our purpose.

Job Summary

We're seeking a highly motivated and customer-focused Sr. Customer Service Representative to join our remote work team. As a Sr. Customer Service Representative, you'll be responsible for handling customer inquiries and problems via telephone, internet, or written correspondence. You'll work closely with our team to resolve complex issues, maintain high performance metrics, and provide exceptional patient experiences.

Key Responsibilities

* Handle incoming calls from patients and providers regarding claims status, benefits, and eligibility, PPO participation, and other related inquiries

• Maintain department-established performance metrics at a meets or exceeds expectations level
• Work together as a team and apply the arenaflex Core Values in day-to-day operations
• Create a Differentiated Service Experience
• Demonstrate Service Discipline
• Handle Service Challenges
• Provide Solutions to Constituent Needs
• Work Across Boundaries

Requirements

* Call center and Medical Terminology/insurance experience

• Experience working in a production environment
• Computer Savvy
• Excellent multi-tasking skills
• Results-oriented and self-motivated

Preferred Qualifications

* Review the required qualifications above

• Additional experience in customer service, healthcare, or a related field

Education

* High School diploma/GED

Compensation and Benefits

* The typical pay range for this role is: $18.50 - $35.29

• This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls
• The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors
• This position is eligible for a arenaflex bonus, commission, or short-term incentive program in addition to the base pay range listed above
• In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities
• The Company offers a full range of medical, dental, and vision benefits
• Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees
• The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits
• arenaflex also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners
• As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year
• Number of paid holidays, sick time, and other time off are provided consistent with relevant state law and Company policies

Work Environment and Culture

* arenaflex is committed to creating a culture that's centered around our core values: Heart At Work Behaviors

• Our team is passionate about making a difference in the lives of our patients, and we're looking for like-minded individuals who share our purpose
• Our remote work environment offers flexibility and work-life balance, allowing you to work from the comfort of your own home
• Our team is self-disciplined, hard working, curious, trustworthy, humble, and truthful, and we're looking for individuals who embody these qualities

How to Apply

If you're passionate about delivering exceptional patient experiences and making a difference in the lives of our patients, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application. Apply Job! Apply for this job