Experienced Full Stack Healthcare Billing and Customer Service Representative – Patient Advocacy and Account Resolution

At arenaflex, we're on a mission to revolutionize the healthcare industry by providing exceptional patient care and support. As a Remote Healthcare Billing and Customer Service Representative, you'll play a vital role in helping patients and their families navigate complex medical bills and find affordable payment solutions. If you're passionate about delivering outstanding customer service, working in a dynamic team environment, and growing your career with a stable and supportive organization, we want to hear from you!

About arenaflex

arenaflex is a leading Customer Service Contact Center dedicated to supporting patient billing and customer service needs for our healthcare clients. Our team is built on the foundation of integrity, passion, and respect, and we're committed to making a positive impact on the lives of our patients and their families. As a family-owned business, we prioritize our employees' well-being and growth, offering a unique and supportive work environment that fosters collaboration, creativity, and innovation.

What sets arenaflex apart?

* Family-owned business: We're not just a company – we're a family. Our employees become part of our extended family, where everyone's voice is heard and valued.

• Award-winning workplace: arenaflex has been recognized as one of the "Top 10 Best Places to Work" in our industry by Inside Arm (2019-2023).
• Consistent growth: With over 20 years of healthy growth, we've established ourselves as a trusted partner for world-class clients in the healthcare industry.
• Employee-centric culture: Your ideas and contributions are valued and appreciated, and we promote from within to help our employees grow their careers.
• Competitive pay and incentives: We offer competitive pay, monthly performance bonuses, and a range of incentives to recognize and reward outstanding performance.
• Work from home opportunities: Enjoy the flexibility of working from home while still having the option to work in our office for those who prefer a more traditional work environment.

Job Summary

As a Remote Healthcare Billing and Customer Service Representative, you'll work as an extended business office representative on behalf of our clients, providing exceptional customer service and support to patients and their families. Your primary responsibilities will include:

• Empathetic communication: Using your excellent listening and verbal and written communication skills to help patients and their families understand complex medical bills and find affordable payment solutions.
• Customer service excellence: Providing outstanding customer service, collaborating with patients over the phone to resolve account balances, and taking payments by phone.
• Accurate documentation: Using your computer proficiency, organization, and attention to detail to accurately document all calls and follow-ups in our software systems throughout each day.
• Team support: Supporting your fellow team members with consistent attendance, excellent work ethic, and a caring team focus.
• Continuous improvement: Continuously improving your skills and knowledge with supportive coaching, feedback, and ongoing training from your manager and team leads.

What You'll Need

* Prior experience: 1-2 years of experience in customer service, healthcare, or a related field.

• Education: High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Skills:

+ Excellent verbal and written communication skills. + Empathetic and patient-focused approach. + Strong computer proficiency, including Microsoft Office and Google Suite. + Ability to work in a fast-paced environment with multiple priorities. + Strong organizational and time management skills.

• Certifications: Basic Life Support (BLS) certification or willingness to obtain.

Benefits

* 401(k) matching: arenaflex matches 50% of your contributions up to 6% of your salary.

• Dental insurance: Comprehensive dental insurance plan for you and your family.
• Employee assistance program: Access to confidential counseling services and support.
• Employee discount: Discounts on arenaflex products and services.
• Flexible spending account: Set aside pre-tax dollars for healthcare expenses.
• Health insurance: Comprehensive health insurance plan for you and your family.
• Life insurance: Basic life insurance coverage.
• Paid time off: Enjoy paid vacation, sick leave, and holidays.
• Tuition reimbursement: arenaflex reimburses up to 100% of tuition costs for approved courses.
• Vision insurance: Comprehensive vision insurance plan.
• Work from home: Enjoy the flexibility of working from home while still having the option to work in our office.

Schedule

* 8-hour shift: Work a standard 8-hour shift, Monday to Friday.

• Day shift: Enjoy a day shift schedule with regular hours.

Location

* Colorado: Required to work from Colorado or be willing to relocate to Colorado.

How to Apply

If you're passionate about delivering exceptional customer service, working in a dynamic team environment, and growing your career with a stable and supportive organization, we want to hear from you! Apply now to become a part of the arenaflex team and start making a difference in the lives of our patients and their families. Apply for this job