Experienced Product Principal - Customer Experience - Remote
At arenaflex, we're on a mission to revolutionize the way we connect with our customers, and we're looking for a talented Product Principal to join our team. As a Product Principal, you'll play a critical role in shaping the future of customer experience at arenaflex, driving business growth, and improving efficiency through the production of high-quality products.
About arenaflex
arenaflex is a leading company that's passionate about delivering exceptional customer experiences. We're a team of innovators, thinkers, and doers who are dedicated to making a positive impact on our customers' lives. With a strong focus on collaboration, creativity, and customer-centricity, we're constantly pushing the boundaries of what's possible.
Position Purpose
As a Product Principal, you'll be responsible for connecting strategies and defining scope across multiple product teams and domains. You'll work closely with Product Directors and cross-functional program leaders to drive business value, improve customer satisfaction, and deliver high-quality products. Your expertise will be invaluable in generating innovative ideas for growth, driving change management, and process improvement.
Key Responsibilities
*
Delivery and Execution (10%):
+ Coordinate with Distinguished Engineers, User Experience Principals, and impacted teams to ensure a clear path to scope and alignment. + Review recommended solutions and work of product teams to ensure products align with company, stakeholder, and end-user priorities.
Strategy and Planning (60%):
+ Partner with cross-functional programs or technology portfolios to align outcomes and cascade context up to leadership and strategy down to balanced teams using OKRs. + Lead cross-functional discovery by partnering with UX Principals, Distinguished Engineers, and balanced teams. + Create, coordinate, and sequence activities to ensure alignment across impacted teams (inputs for planning sessions). + Provide visibility of work by providing a holistic roadmap with dependencies.
Team and Stakeholder (30%):
+ Partner with leadership to represent the portfolio during enterprise planning, coordination, and discovery. + Foster collaboration across multiple teams and portfolios to drive value and identify and resolve impediments. + Manage cross-functional team and stakeholder expectations to ensure scoping aligns to product strategy and provide education to requestors to determine prioritization based on tangible benefits and/or user experience.
Direct Manager/Direct Reports
* This position typically reports to a Director.
- This position has 0 direct reports.
Travel Requirements
* Typically requires overnight travel 5% to 20% of the time.
Physical Requirements
* Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about.
- On rare occasions, there may be a need to move or lift light articles.
Working Conditions
* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications
* Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications
* Working knowledge of Microsoft Office Suite.
- Working knowledge of presentation software (e.g., Microsoft PowerPoint).
- Demonstrated ability to collaborate and work effectively with cross-functional teams.
- Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences.
- Excellent written and verbal communication skills.
- 2+ years of previous leadership experience.
Minimum Education
* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education
* No additional education.
Minimum Years of Work Experience
* 8
Preferred Years of Work Experience
* No additional years of experience.
Minimum Leadership Experience
* None
Preferred Leadership Experience
* None
Certifications
* None
Competencies
* Business Insights
- Drives Vision and Purpose
- Manages Ambiguity
- Nimble Learning
- Self-Development
- Collaborates
- Cultivates Innovation
- Manages Complexity
- Situational Adaptability
- Balances Stakeholders
- Communicates Effectively
- Customer Focus
- Drives Results
- Interpersonal Savvy
- Organizational Savvy
Compensation and Benefits
For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents, the pay range for this position is between $125,000 - $250,000. arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
How to Apply
If you're a motivated and innovative leader who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team at arenaflex and be part of something bigger. Apply Job! Apply for this job