Experienced Clinical Customer Service Representative – Remote Opportunity with arenaflex
Job Summary:
arenaflex is seeking exceptional customer service professionals to join our high-volume remote call center team. As a Clinical Customer Service Representative, you will play a vital role in supporting our company's mission to empower individuals to live healthier and longer. By providing exceptional customer service nationwide for our specialty network programs, you will be an integral part of our team, responding to customers' inquiries, and providing information regarding all aspects of the members' association with arenaflex.
About arenaflex:
arenaflex is a leading provider of specialty network programs, dedicated to empowering individuals to live healthier and longer. Our team is passionate about delivering exceptional customer service, and we are committed to creating a positive and supportive work environment. As a remote employee, you will have the flexibility to work from home, while still being an integral part of our team.
Responsibilities:
As a Clinical Customer Service Representative, you will be responsible for:
- Answering incoming calls in a professional, accurate, timely, and courteous manner
- Ascertain the nature of the call and record information in the Communication Log
- Look up member information using proprietary arenaflex systems and provide information to the caller
- Forward logs requiring further research to the appropriate department
- Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)
- Utilize appropriate resources, including those online, to provide timely responses
- Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
- Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
- Document all calls appropriately
- Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
- Respond to requests for internal and external customers and/or clients, as required
Qualifications:
* High school Diploma or equivalent required
- Minimum of one-year experience performing customer service duties; inbound call center experience preferred
- Basic computer skills
- Strong verbal communications skills
Core Competencies:
* Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
- Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
- Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
- Ability to effectively organize, prioritize, multi-task, and manage time
- Demonstrated accuracy and productivity in a changing environment with constant interruptions
- Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
- Ability to exercise strict confidentiality in all matters
Remote Worker Considerations:
* Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area with company-provided technology equipment
- This remote/WFH position requires a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed)
Compensation and Benefits:
* Starting pay at $15/hour with potential of $16/hour within the first year, plus merit
- Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for career growth and professional development
Work Environment and Company Culture:
* arenaflex is committed to creating a positive and supportive work environment
- Our team is passionate about delivering exceptional customer service and is dedicated to empowering individuals to live healthier and longer
- We value diversity, equity, and inclusion and are committed to creating a workplace that is welcoming and inclusive for all employees
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.
Equal Employment Opportunity:
arenaflex is an Equal Opportunity/Affirmative Action Employer. We are committed to creating a workplace that is welcoming and inclusive for all employees, regardless of their background, culture, or identity. We do not discriminate on the basis of race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Accommodations:
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.
Pay Transparency:
arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. Apply for this job