Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL

Join arenaflex, a leading healthcare company, in building an Inbound Pharmacy Service team to support specialty patients in need of life-sustaining medications. As a Customer Service Representative, you will play a vital role in ensuring timely delivery of medications to patients reaching out for assistance. If you're passionate about providing excellent customer service, have strong computer skills, and a desire to help others, we encourage you to apply.

About arenaflex

arenaflex is a healthcare company dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. We're committed to empowering our employees to transform our culture and accelerate our ability to innovate and deliver solutions that make healthcare more personal, convenient, and affordable.

Job Summary

As a Customer Service Representative, you will be responsible for handling inbound calls from patients, resolving their questions and concerns, and ensuring timely delivery of medications. You will work in our inbound call center in overnight shifts, Monday through Sunday, from 9:00 PM EST to 9:00 AM EST. You will be assigned an 8-hour shift, 5 days a week, within this time frame.

Key Responsibilities

* Handle inbound calls from patients, responding to their questions and concerns in a timely and empathetic manner

• Resolve patient issues and concerns, providing solutions and alternatives when necessary
• Ensure timely delivery of medications to patients, communicating with patients and internal teams as needed
• Maintain accurate records of patient interactions, including call logs and issue resolutions
• Collaborate with internal teams to resolve complex patient issues and concerns
• Participate in ongoing training and development to improve customer service skills and knowledge

Essential Qualifications

* 1+ year of customer service experience, preferably in a fast-paced, metric-driven environment

• 6+ months of high call center experience, with proficiency in Windows, Microsoft, or other applications
• Strong computer skills, including proficiency in CRM software and other customer service tools
• Excellent communication and interpersonal skills, with the ability to work effectively with patients and internal teams
• Ability to work in a fast-paced, dynamic environment, with a high level of accuracy and attention to detail
• Verifiable High School Diploma, GED, or equivalent experience

Preferred Qualifications

* 6+ months of experience handling and resolving a high volume of complex customer needs over the phone

• Healthcare work experience and familiarity with benefits, insurance, and prescriptions
• Experience working in a pharmacy or healthcare setting, with knowledge of medication delivery and patient care

COVID-19 Vaccination Requirement

arenaflex requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

Training Schedule

* Monday through Friday, 9:00 AM EST to 5:00 PM EST

• Ongoing training and development to improve customer service skills and knowledge

Schedule Availability

* Monday through Sunday, 9:00 PM EST to 9:00 AM EST

• Assigned 8-hour shift, 5 days a week, within this time frame

Pay Range

* The typical pay range for this role is: + Minimum: $17.02 + Maximum: $27.16

• Please note that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Career Growth Opportunities

arenaflex offers incredible advancement opportunities, allowing you to grow within the pharmacy or move to another role within the company. If you take care of our patients, we will take care of your career.

Work Environment and Company Culture

arenaflex is committed to promoting and sustaining a culture of diversity, inclusion, and belonging every day. We strive to create a work environment that is inclusive, supportive, and empowering, where every employee feels valued and respected.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate
• Ongoing training and development opportunities
• Career growth opportunities
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays

How to Apply

If you're passionate about providing excellent customer service, have strong computer skills, and a desire to help others, we encourage you to apply. Please submit your application, including your resume and cover letter, through our website. Apply Now!

Equal Opportunity Employer

arenaflex is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which arenaflex provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Apply for this job