Experienced Full Stack Technical Support / Customer Service Representative – Night Shift Remote Opportunity at arenaflex

About arenaflex

At arenaflex, we're a forward-thinking global organization that's passionate about delivering exceptional customer experiences and tech-powered innovation. With a people-first, inclusive culture and a genuine sense of belonging, we're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our diverse team from 70+ countries is united in our mission to help the world's best-known brands improve their businesses through exceptional customer experiences.

Career Growth and Personal Development at arenaflex

We're looking for talented individuals who share our passion for providing outstanding customer service experiences. As a remote Technical Support / Customer Service Representative at arenaflex, you'll join a dynamic team that's committed to your growth and development. With our comprehensive training programs, cutting-edge technologies, and continuing support, you'll have everything you need to succeed in this role. Plus, with about 80% of our managers and leaders promoted from within, there's real career growth potential at arenaflex.

What You'll Do in This Role

As a Technical Support / Customer Service Representative working from home, you'll be responsible for:

• Providing inbound customer support using a call flow guide
• Resolving technical issues related to hardware, software, and client products
• Tracking, documenting, and retrieving information in databases
• Being an amazing problem-solver
• Maintaining broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offering additional products and/or services
• Delivering expert customer experiences...with a smile

Your Qualifications

To succeed in this role, you'll need:

• A strong focus on building customer relationships
• 1+ year of customer service experience
• The ability to work an evening or overnight schedule
• Technical support experience preferred
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

What's in It for You

At arenaflex, we're committed to investing in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. As a Technical Support / Customer Service Representative, you'll enjoy:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Reimagine the Best Version of You!

If you're passionate about delivering exceptional customer experiences and are looking for a dynamic team to support your growth and development, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."

Location and Eligibility

* Location: USA, OH, Work-at-Home * Language Requirements: English * Time Type: Full-time * Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. * Eligibility to Work: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.

Apply Now!

Ready to join a dynamic team that's passionate about delivering exceptional customer experiences? Apply now and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice." Apply for this job