Experienced Customer Service Representative – Remote in CST or EST

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we invite you to join arenaflex, a leading healthcare organization dedicated to simplifying the healthcare experience and creating healthier communities. As an Experienced Customer Service Representative, you will play a vital role in providing top-notch support to our customers, helping them navigate our programs and services with ease.

About arenaflex

At arenaflex, we're committed to making a meaningful difference in the lives of millions of people. Our mission is to help people live healthier lives and make the healthcare system work better for everyone. We believe that everyone deserves access to quality care, regardless of their background or circumstances. As a customer service representative, you'll be part of a team that's dedicated to breaking down barriers and creating a more equitable healthcare system.

Job Summary

We're seeking an Experienced Customer Service Representative to join our team in a remote capacity. As a customer service representative, you'll be responsible for providing exceptional support to our customers, answering their questions, and resolving their issues in a timely and professional manner. You'll work closely with our customers to understand their needs and provide personalized solutions that meet their unique circumstances.

Responsibilities

* Provide an excellent customer experience by quickly and accurately identifying and accessing individual customer needs and taking appropriate action steps to satisfy those needs

• Handle incoming calls on the arenaflex Rewards Program, including technical troubleshooting and program earnings and points
• Educate customers about program benefits and changes, and respond to their inquiries in a compassionate, polite, and courteous manner
• Assist customers in navigating arenaflexmotion.com and other activity tracker apps
• Consistently meet established productivity, schedule adherence, and quality standards
• Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction

Requirements

* High School Diploma / GED or equivalent work experience

• Must be 18 years of age or older
• Minimum of 2+ years of combined education, work, and/or volunteer experience
• Ability to work our normal business hours of 6:55am – 3:25pm CST (may be subject to occasional overtime or weekends)
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficiency in computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications

Preferred Qualifications

* Customer service or call center experience

• Experience with technical troubleshooting
• Healthcare/insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
• Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications

Telecommuting Requirements

* Reside within Central or Eastern Time Zone

• Ability to keep all company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Compensation and Benefits

* Competitive hourly rate ( Connecticut, New Jersey, New York, or Rhode Island residents: $16.00 - $28.27 per hour)

• Comprehensive benefits package, including medical, dental, and vision insurance
• Incentive and recognition programs
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)
• Opportunities for career growth and professional development

Diversity, Equity, and Inclusion

At arenaflex, we're committed to creating a diverse, equitable, and inclusive work environment that reflects the communities we serve. We believe that everyone deserves access to quality care, regardless of their background or circumstances. As a customer service representative, you'll be part of a team that's dedicated to breaking down barriers and creating a more equitable healthcare system.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter that highlights your relevant experience and qualifications.

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply Job! Apply for this job