Experienced Full Stack Remote Healthcare Billing and Customer Service Representative – Patient Advocacy and Account Resolution
At arenaflex, we're on a mission to revolutionize the healthcare industry by providing exceptional patient care and support. As a Remote Healthcare Billing and Customer Service Representative, you'll play a vital role in helping patients and their families navigate complex medical bills and find affordable payment solutions. If you're passionate about delivering outstanding customer service, working in a dynamic team environment, and growing your career with a stable and award-winning company, we want to hear from you!
About arenaflex
arenaflex is a Customer Service Contact Center that's dedicated to supporting patient billing and customer service needs for our healthcare clients. Our team is built on the foundation of integrity, passion, and respect, and we're committed to making a positive impact on the lives of our patients and their families. As a family-owned business, we prioritize our employees' well-being and offer a unique work environment that values your voice, ideas, and contributions.
What sets arenaflex apart?
* We're a family-owned business where you become part of the family, not just a number.
- We're an award-winning workplace, recognized as one of the "Top 10 Best Places to Work" in our industry by Inside Arm (2019-2023).
- We've achieved over 20 years of consistent and healthy growth with world-class clients.
- Your voice is heard and appreciated, and you're a part of the success with your ideas and efforts.
- We offer competitive pay and incentive programs, as well as opportunities for career growth and development.
Job Summary
As a Remote Healthcare Billing and Customer Service Representative, you'll work as an extended business office representative on behalf of our clients, providing exceptional customer service and support to patients and their families. Your key responsibilities will include:
- Using empathy and excellent communication skills to help patients and their families understand complex medical bills and resolve account balances.
- Providing outstanding customer service and collaborating with patients over the phone on affordable payment plans and taking payments by phone.
- Accurately documenting all calls and follow-ups in our software systems throughout each day.
- Supporting your fellow team members with consistent attendance, excellent work ethic, and caring team focus.
- Continuously improving with supportive coaching/feedback from your manager and team leads and ongoing training.
What You'll Need
* 1-2 years of experience in customer service, healthcare, or a related field.
- Excellent communication, listening, and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Proficiency in computer software and systems, including CRM and billing systems.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer
* Competitive base annual pay ranging from $37,440 - $43,680 based on prior experience.
- Monthly performance bonuses ranging from $100-$400.
- Opportunities for career growth and development within arenaflex.
- Comprehensive benefits package, including 401(k), dental insurance, employee assistance program, employee discount, flexible spending account, health insurance, life insurance, paid time off, tuition reimbursement, vision insurance, and work-from-home options.
- Flexible scheduling, including 8-hour shifts, day shifts, and Monday to Friday schedules.
- Opportunity to work from home with modified in-office work options available for those who prefer the office setting.
How to Apply
If you're passionate about delivering exceptional customer service and making a positive impact on the lives of patients and their families, we want to hear from you! Apply now to join our team of dedicated professionals at arenaflex and take the first step towards a rewarding career in healthcare customer service. Apply for this job