Principal Software Engineer

Altera Digital Health Job Title: Principal Software Engineer Location: Remote - North America/Canada (Remote - Must align with EST working hours) About Altera Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon Daneli, TouchWorks EHR, Altera Opal, Ventus, HealthQuest™ and CareInMotion solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun. Position Summary Altera is seeking a highly experienced and innovative Principal Software Engineer with deep expertise in ServiceNow to lead our platform's evolution towards an AI-driven future. This pivotal role involves designing, developing, and implementing complex ServiceNow solutions and driving innovation. The ideal candidate will possess a strong technical background, a passion for leveraging AI, and the ability to contribute significantly to our strategic roadmap, ensuring the delivery of high-quality, scalable solutions.

Key Responsibilities

Lead the design, development, and implementation of major and complex ServiceNow projects and enhancements, customizing the platform to meet evolving business requirements. Drive the strategic migration of ServiceNow to an AI platform, bringing innovative solutions and leveraging advanced ServiceNow capabilities. Design, prototype, implement, test, and deploy technical solutions including business rules, client scripts, UI pages/actions/policies, ACLs, notifications, and integrations using ServiceNow APIs, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS. Utilize development skills in HTML, CSS, and Angular JS to create robust and user-friendly interfaces. Manage release cycles by creating and utilizing update sets for seamless customization migration between ServiceNow instances, ensuring peer review of code for quality and adherence to standards. Design and maintain a highly available and recoverable ServiceNow environment, ensuring architectural integrity and performance. Review requirements meticulously to ensure they are detailed enough for accurate estimation and successful project execution. Produce comprehensive technical documentation, including functional specifications, development instructions, and design documents. Mentor and share advanced technical knowledge and best practices with the service management development team, fostering a culture of continuous learning and growth. Collaborate effectively with Project Managers, Process Owners, and other key stakeholders to ensure alignment and successful project delivery. Work closely with a global team, including developers in India, ensuring effective communication and collaboration across different time zones (with a requirement for EST/Central overlap). Role Requirements Total Years of Experience: 10+ years of experience as a ServiceNow Developer. Required Technical Skills: Extensive experience in ServiceNow Design and Development. Proven expertise in ITSM, ITOM, and CSM organizational structures. In-depth experience implementing Core ITIL Process modules: Incident, Problem, Change, Service Catalog, and CMDB. Proficiency in customizing ServiceNow through business rules, client scripts, UI pages/actions/policies, ACLs, notifications, and ServiceNow APIs. Strong integration experience with SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS. Development skills in HTML, CSS, and Angular JS. Experience working in a multi-domain structure within ServiceNow. Certifications & Knowledge: ServiceNow System Administrator Certification. ServiceNow Certified Application Developer. Strong ITIL knowledge. Soft Skills: Excellent written and verbal communication skills. Ability to work effectively with global teams and manage deliverables across different time zones. Preferred/Good to Have Skills: Previous leadership or management experience within a ServiceNow development context. Experience or accreditation in AI, with the ability to apply AI capabilities effectively within the ServiceNow platform. Track record of driving and scaling development initiatives, including coordinating work across teams and influencing technical direction. Qualification: Bachelor’s degree in computer science/IT or relevant work experience. USD 140-150K Apply To This Job