Connecteam | Call Scheduler
On behalf of Connecteam, SD Solutions is looking for a talented Call Scheduler to engage with existing paying customers proactively. In this role, you will make outbound follow-up calls to active customers, build relationships, offer free training sessions, and help them maximize the value of the Connecteam platform. You will act as a helpful guide, ensuring customers feel supported and discover new ways to use the system effectively for their daily operations. SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer. Responsibilities: Make outbound follow-up calls (15-minute sessions) to existing paying customers Offer and conduct free training sessions to help customers better utilize Connecteam Identify opportunities to increase customer engagement and adoption Clearly explain platform features and best practices in a simple, friendly manner Book additional training or deeper success meetings when needed Maintain accurate daily reporting: calls made, meetings booked, qualified vs unqualified opportunities Work closely with the Customer Success team for smooth handoffs and escalations Requirements: Spotless/fluent English — non-negotiable (excellent spoken English is mandatory) Strong willingness to work hard with a high volume of outbound calls daily Confident, positive, and customer-oriented communication style Ability to explain things clearly to non-technical users Highly disciplined and organized All other skills (product knowledge, sales techniques, etc.) can be taught Working hours: 9 AM – 6 PM Central Time (CST) — required About the company: Connecteam is a SaaS platform designed to help non-technical, frontline businesses manage their workforce in one place. Typical customers include restaurants, laundries, retail, cleaning services, and other operational businesses. The platform covers: Employee time tracking (clock in / clock out) Scheduling and shift management PTO and policies Payroll inputs Forms, checklists, and task management Permissions, groups, and roles Mobile + desktop usage (online and offline work) Customers often need hands-on guidance to translate their real-world workflows into a working system — this is where Professional Services comes in. By applying for this position, you agree to the terms outlined in our Privacy Policy. Please take a moment to review our Privacy Policy https://sd-solutions.breezy.hr/privacy-notice, and make sure you understand its contents. If you have any questions or concerns regarding our Privacy Policy, please feel free to contact us. Apply To This Job