Paid Internship - Information Technology
CuraLinc Healthcare is seeking an IT Help Desk Intern to support our Information Technology department. This intern will develop professional skills through mentorship, networking opportunities, and structured learning experiences. CuraLinc Healthcare delivers transformative mental health care fueled by connectivity, marrying technology and personalized advocacy to support thousands of the world's best employers and millions of their employees throughout their mental health care journey. CuraLinc Healthcare is a service-driven organization whose employees are treated with professionalism and respect. We believe that "a chain is only as strong as its weakest link" and, therefore, look to hire high-performing professionals with outstanding experience, work ethic and character. We strive to provide all selected applicants with a smooth recruitment experience. Therefore, we ask that you complete an application for employment via curalinc.com/careers or this posting's easy apply. If you are selected for a position with CuraLinc, we will not ask for personal or financial information via email. Should you have any questions or concerns, please contact us via [email protected]. We are Currently Seeking a Summer Intern in the Following Area Help Desk - Information Technology Primary Responsibilities Core Technical Skills Diagnosing Common Hardware Issues (Laptops, Printers, Peripherals) Basic Networking Concepts (Wi-Fi Issues, IP Addresses, Connectivity) Operating Systems Support (Mostly Windows, Sometimes Macos/Linux) Installing and Configuring Software Common Daily Tasks Resetting Passwords and Unlocking Accounts Setting Up New User Accounts and Devices Troubleshooting Login or Email Issues Escalating Complex Problems to Higher-Level IT Staff Customer Service & Communication Explaining Technical Issues in Simple Terms Handling Frustrated or Non-Technical Users Professionally Asking the Right Questions to Understand Problems Writing Clear Emails and Chat Responses Ticketing & Support Systems Using Zoho Ticketing System Logging, Categorizing, and Prioritizing Issues Documenting Solutions Clearly for Future Reference Following SLAs (Response and Resolution Time Expectations) Required/Minimum Qualifications Student with a Minimum of 1 year in a Bachelor's Program or Currently Enrolled in a Graduate Program Schedule Twelve Week Program Monday - Friday, 20-25 Hours/Week from May 18 - August 14 CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability. Apply To This Job