Shop Program Manager
About GitHub GitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot. Locations In this role you can work from Remote, United States
Overview
The GitHub Shop program provides meaningful experiences to the developer community, increasing brand awareness and affinity, and accelerates our Marketing and Sales motions while bringing GitHub pride to superfans and Hubbers around the world, through a wide variety of delightful branded merchandise and IRL experiences. The Shop Program Manager oversees the Shops’s production roadmap, timelines and project workflows for seasonal collections and custom initiatives across key Microsoft, CoreAI and GitHub teams. Additionally, they partner closely with vendors and our internal design and marketing teams to support merchandise launch collections, ensure inventory and fulfillment needs are met, and provide event support—from tracking event roadmaps to visual merchandising—to deliver a seamless and impactful Shop experience. The ideal candidate is resourceful, detail-oriented, and works with a sense of urgency and excitement. They excel at tracking follow-ups, documenting processes, and improving workflows. This person values building strong relationships with colleagues and enjoys contributing positively to the team dynamic.
Responsibilities
Develop and maintain annual program roadmap, including collection launches and Shop’s presence at global first- and third-party events. Drives visual merchandising for Shop pop up events Assist Shop Manager with custom Shop requests, gather requirements, define objectives, plan resources and budgets, and develop a clear and actionable project plan to drive successful fulfillment of requirements. Contribute to day-to-day program maintenance, including status reports and updates, program calendars, GitHub repo and issue management, notes distribution, and meeting action items. Maintain program documentation including playbooks, style guides, tooling guides, templates. and release checklists - proactively identify process gaps and implement process improvements. Documenting procurement processes and procedures and establishing strong working relationships with GitHub’s Finance, Legal, and Procurement partners. Research procurement discrepancies to identify root causes and develop action items to resolve with impacted stakeholders. Assist in the planning, coordination and vibe of Shop IRL experiences at events. Act as back-up and escalation support for Hubbers on #Shop regarding production and fulfilment questions, sales and events support, customer order, etc.
Qualifications
Required Qualifications 5+ years experience managing projects (e.g., project or program management, cloud implementation, devops, technical project management, industry-specific experience OR Bachelor's Degree in Project Management, Business Management, Systems Management, Information Systems, or related field AND 3+ years’ experience managing projects (e.g., project or program management, cloud implementation, devops, technical project management, industry-specific experience) OR Master's Degree in Project Management, Business Management, Systems Management, Information Systems, or related field AND 1+ year(s) experience managing projects (e.g., project or program management, cloud implementation, devops, technical project management, industry-specific experience) OR equivalent experience Experience developing and executing physical production process-improvement strategies in corporate environments Strong attention to detail with the ability to manage multiple concurrent projects across technical systems, partnering with distributed teams and external stakeholders (customers/clients/agencies) to track work and coordinate effectively in asynchronous environments (Google Workspace, Slack, etc.) Experience editing Shopify sites and using ecommerce apps; familiarity with Microsoft 365 and Microsoft purchasing/procurement tools; retail customer service experience
Preferred Qualifications
Track record for for being highly organized and detail-oriented; able to identify risks/blockers, propose solutions, and follow through to meet timelines. Strong customer-obsessed mindset with a strong customer service background; continuously improves processes to better serve internal and external customers. Ability to work in a fast-paced, high-energy, team-oriented environment; able to prioritize and perform effectively under pressure.
Compensation
Range The base salary range for this job is USD $85,000.00 - USD $225,400.00 /Yr. These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. GitHub values Customer-obsessed Ship to learn Growth mindset Own the outcome Better together Diverse and inclusive Manager fundamentals Model Coach Care Leadership principles Create clarity Generate energy Deliver success Who We Are GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub. Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms. Join us, and let’s change the world, together. EEO Statement GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate! Apply To This Job