Experienced Health & Benefits Customer Service Representative / Support Specialist (Remote) - Join arenaflex's Community of Forward-Thinking Individuals
At arenaflex, we're on a mission to strengthen and simplify the health and wealth journey for businesses and individuals, relentlessly pursuing better outcomes for all. As a Health & Benefits Customer Service Representative / Support Specialist, you'll play a vital role in delivering one superior quality experience at a time, helping our customers navigate the healthcare reimbursement system with ease.
About arenaflex
arenaflex is a people-centric company that's obsessed with delivering exceptional results. We're a community of forward-thinking individuals who share a passion for driving innovation and making a meaningful impact. Our commitment to integrity is unwavering, and we're dedicated to creating a workplace culture that's inclusive, supportive, and empowering.
Job Summary & Responsibilities
As a Health & Benefits Customer Service Representative / Support Specialist, you'll report to the Member Services Supervisor in the CBD Member Services team. This role is challenging, fast-paced, and rewarding, requiring you to partner closely with customers to provide valuable insights, education, and direction for online support. Your primary responsibilities will include:
- Providing high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction while educating constituents on arenaflex policies and programs.
- Consulting with members to support easy navigation of available online tools, from checking an account balance to submitting claims.
- Resolving issues without management intervention to remove barriers for the member.
- Being accountable for initial call skills after training and may be cross-trained to other skills on a later date.
- Protecting sensitive member information with discretion.
- Engaging with members at all levels, prioritizing effectively to meet member service goals / deadlines.
- Performing other duties as assigned.
Training & Development
As a general consideration position, this role is not for an immediate opening, but we're accepting applications and resumes for future opportunities. You'll undergo a comprehensive training program, which includes:
- A five-week training period with a product exam at the end of training.
- A passing score of 85% is required to continue to hold this position.
- Training schedule and shift will be determined based on business needs.
- Mandatory attendance during the training period, with paid training and PTO accrual.
Work Schedule & Compensation
The regular schedule for this role is Monday to Friday from 11:30 a.m. ET to 8 p.m. ET, with some Saturdays from 10 a.m. ET to 3 p.m. ET. You'll have the opportunity to earn a bonus per quarter, with an hourly pay rate of $17.50 (approximately $36,400 per year). Internet speed requirements include:
- Upload Speed: >20 Mbps
- Download Speed: >100 Mbps
- Must be able to hardwire an ethernet cable to the internet modem/router.
Preferred Qualifications
* 1-3 years of experience in Customer Service.
- Prior call center experience preferred.
- No degree required.
- Basic understanding of medical / reimbursement terminology preferred.
- Ability to adapt to a fast-paced environment.
- Problem-solving skills.
- Attention to detail and accuracy.
- Analytical skills.
Skills & Abilities
* Computer knowledge and skills, comfortable learning new systems.
- Able to learn, memorize, and retain information.
- Oral and written communication skills.
- Ability to de-escalate and handle member issues without utilizing a supervisor.
- Ability to work hours of 10:30 am-7:00pm CST.
Other Requirements
* Prolonged periods of sitting at a desk and working on a computer.
- Occasionally lift items up to 25 pounds.
- Ability to work overtime.
Compensation & Benefits
The compensation for this position will vary depending on factors such as your location, skills, and experience. The compensation package may also include incentive and bonus opportunities. arenaflex provides industry-leading benefits, including:
- Healthcare
- 401K savings plan
- Company holidays
- Paid time off
- Parental leave
- Employee assistance program
Why Join arenaflex?
At arenaflex, we're committed to creating a workplace culture that's inclusive, supportive, and empowering. We offer a range of benefits and perks that will help you grow both personally and professionally. Join our community of forward-thinking individuals and be part of a team that's making a meaningful impact.
Apply Now!
If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, apply now to join arenaflex's community of forward-thinking individuals. Apply for this job