Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service

At arenaflex, we're passionate about connecting people to what brings them joy. As a Fiber Customer Support Analyst, you'll play a vital role in empowering our customers with exceptional technical support and customer service. If you're a dedicated professional with a passion for delivering outstanding results, we want to hear from you.

About arenaflex

arenaflex is a dynamic and innovative company that powers and empowers how people live, work, and play by connecting them to what brings them joy. We're a community of people who anticipate, lead, and believe that listening is where learning begins. Our team is dedicated to driving innovation, creativity, and impact in the world. We're proud to be an equal opportunity employer, celebrating our employees' differences and fostering a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

What You'll Be Doing

As a Fiber Customer Support Analyst, you'll join a tech support team in a call center to help our Fios customers with their voice, data, and video services. Your responsibilities will include:

• Answering incoming calls from customers with order inquiry and/or trouble reports
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

We're seeking a dedicated professional with a passion for delivering exceptional customer service. You'll have:

• A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
• A strong work ethic and ability to thrive in a fast-paced work environment
• A willingness to learn and grow with our team

Even Better If You Have

* A related Associate Degree or 2+ years' relevant experience

• Technical support call center experience

What We Offer

As a Fiber Customer Support Analyst, you'll enjoy:

• A competitive compensation package with opportunities for growth and advancement
• A comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
• A collaborative, inclusive work environment that encourages authenticity and fosters a sense of belonging
• Opportunities for professional growth and development, including training and mentorship programs
• A dynamic and innovative work environment that values creativity and innovation

Work Environment and Company Culture

As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our company culture is built on a foundation of collaboration, inclusivity, and respect. We're committed to creating a work environment that's welcoming and supportive of all employees, regardless of their background or identity.

Compensation and Benefits

The compensation range for this position is between $670.00 and $1,774.50 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

How to Apply

If you're a motivated and dedicated professional with a passion for delivering exceptional customer service, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We celebrate our employees' differences and foster a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We're proud to be an equal opportunity employer, and we welcome applications from all qualified candidates.

Test(s) Required

* Computer & Internet Knowledge Test (210)

• SACS HTML Results

Test Previews

Please review the test previews to ensure you're familiar with the testing process and requirements.

Scheduled Weekly Hours

40 hours per week

Diversity and Inclusion

arenaflex is committed to creating a diverse and inclusive work environment. We celebrate our employees' differences and foster a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Check out our diversity and inclusion page to learn more.

Benefits

Our benefits are designed to help you move forward in your career, and in areas of your life outside of arenaflex. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance, we've got you covered with our award-winning total rewards package. Apply for this job