Experienced Customer Support Specialist – Remote Customer Service Representative

At arenaflex, we pride ourselves on being the national leader in filing service of legal documents. With over 30 years of experience in this unique business, we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our team of over 400 talented individuals is spread across various offices in the United States, with our headquarters located in Seattle. We are now looking for a skilled Customer Support Specialist to join our team and support our growth while solving exciting challenges.

About arenaflex

arenaflex is a dynamic and innovative company that has been successful in the filing service of legal documents for over three decades. We have a strong presence in the industry, with a team of experts who are dedicated to providing the best customer experience possible. Our commitment to excellence has earned us a reputation as a national leader in our field, and we continue to strive for excellence in everything we do.

Job Overview

The Customer Support Specialist plays a crucial role in addressing and resolving customer questions and issues. This role requires diplomacy, the ability to think on your feet, and the ability to keep a cool head while juggling many priorities at once. As a Customer Support Specialist, you will be responsible for providing the best customer experience possible, correcting errors, following up with process servers, moving orders along, and providing information and updates. This position is full-time remote, and you must be located in the US.

Key Responsibilities

As a Customer Support Specialist, your key responsibilities will include:

• Responding to customer support tickets, including answering questions and resolving issues related to existing orders
• Managing high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Responding to emails and addressing questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
• Documenting issues in Confluence
• Visiting court dockets for information on case filing and occasionally pulling filed papers
• Performing other job-related duties as assigned

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
• Technology-driven; experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information, review an order, investigate issues, and implement solutions
• Ability to perform repetitive tasks with accuracy
• Ability to maintain a high level of work product in often stressful situations
• Ability to anticipate issues and circumvent them
• Ability to implement new processes and changes and improve performance
• Typing speed of at least 55 wpm

Essential Skills and Competencies

To succeed in this role, you will need to possess the following essential skills and competencies:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and deadlines
• Strong technical skills, including proficiency in Microsoft Office and other software applications

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Support Specialist, you will have opportunities to learn and grow with our company, including:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values its employees and provides a supportive and collaborative work environment. As a remote employee, you will have the flexibility to work from anywhere and enjoy a better work-life balance. Our company culture is built on the following values:

• Excellence: We strive for excellence in everything we do.
• Innovation: We encourage creativity and innovation in all aspects of our business.
• Collaboration: We work together as a team to achieve our goals.
• Customer Focus: We are committed to providing the best customer experience possible.
• Integrity: We operate with integrity and transparency in all our interactions.

Compensation, Perks, and Benefits

As a Customer Support Specialist at arenaflex, you will be rewarded with a competitive compensation package, including:

• Health, dental, and vision insurance
• 401(k) plan
• Disability insurance
• Employee assistance program
• Paid time off
• Referral program
• Pay: $14.00 to $18.00 per hour

Schedule

This is a full-time remote position, and you will be required to work Monday through Friday.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this position. Please submit your application through our website, and we will review your qualifications and experience. Apply Now! Apply for this job