Experienced Customer Care Representative – Front Office Operations and Customer Service

At arenaflex, we're not just a company – we're a family. For over a century, we've been refreshing the world with our iconic brands, and we're looking for talented individuals to join our team. As a Customer Care Representative, you'll be the face of arenaflex, providing exceptional customer service and support to our external and internal customers. If you're passionate about delivering outstanding service, working in a fast-paced environment, and growing with a dynamic company, we want to hear from you!

About arenaflex

arenaflex is a family-owned, regional Bottler serving portions of Colorado, Minnesota, Montana, North Dakota, South Dakota, Utah, and Wyoming. We're committed to our core values of Honesty, Integrity, Trust, and Respect, and we're dedicated to creating a positive impact in our communities. Our team members are the heart of our company, and we're looking for individuals who share our values and are eager to grow with us.

What You'll Do

As a Customer Care Representative, you'll be responsible for providing exceptional customer service to our external and internal customers. Your primary duties will include:

• Pleasantly answering multi-line phone calls and referring them to the appropriate team member
• Logging, processing, and dispatching sales and service calls
• Courteously greeting customers and visitors, determining their needs, and directing them to the appropriate person or office
• Processing and scanning daily checks
• Processing Equipment Service tickets, adding and removing equipment, and transferring equipment on customer accounts
• Processing walk-in sales
• Opening, sorting, and distributing mail; sorting and distributing fax communications
• Preparing outgoing mail using USPS, Fed Ex, or internal truck mail
• Balancing the cash box for invoices created in the front office
• Processing Purchase orders and dunnages for Operations
• Dispatching orders for warehouses company-wide
• Ordering office supplies, business cards, and ink for Sales Centers
• Ordering and distributing uniforms
• Preparing all donations according to donation procedure
• Telling and selling for Armada coffee business
• Backing up the vault teller
• Performing administrative tasks for other departments
• Communicating with co-workers, management, and others in a courteous and professional manner

Essential Qualifications

* High School Diploma or GED

• At least one year of experience in a customer service position or a combination of education and experience providing the required skill and knowledge for successful performance
• Ability to answer multi-line telephone calls
• Ability to use personal computer to perform paging, order entry, word processing, and spreadsheets
• Ability to multi-task and adapt to change in the workplace
• Excellent communication and interpersonal skills
• Ability to maintain confidentiality and handle sensitive information
• Honesty, Integrity, Trust, and Respect – a commitment to upholding our core values

Preferred Qualifications

* Experience working in a fast-paced environment

• Knowledge of customer service software and systems
• Ability to work in an office environment with sustained posture in a seated position for prolonged periods of time
• Ability to walk, talk, and hear, using hands to handle, feel, or operate objects
• Vision abilities required by this job include close vision and the ability to focus when using a computer terminal

What We Offer

* Hourly pay of $17.00 per hour

• Robust benefits package including 100% paid employee health, dental, and vision options
• 100% Employer Paid Life Insurance for Employees
• 401K With Employer Match
• Product Discounts
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• A chance to be part of a family-owned company with a rich history and commitment to community

Work Environment

* The noise level in the work environment can be moderately noisy due to warehouse equipment in operation

• Working hours vary between 6 am to 7 pm depending upon schedules and the season, Monday through Friday with a one-hour lunch break, and 40 hours per week. Additional hours may be required occasionally

Training and Development

* New Hire Orientation

• Company's Inter-Active Safety Training
• Annual Diversity and Harassment Training

Equal Opportunity Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer, requires pre-employment drug testing for all applicable positions, and adheres to an Alcohol and Drug-Free Workplace. If you're passionate about delivering exceptional customer service and growing with a dynamic company, we want to hear from you! Apply today and join our team at arenaflex! Apply for this job