Experienced Customer Experience Agent (Overnight Shift) – Livestream Shopping Platform

At arenaflex, we're revolutionizing the way people shop, connect, and discover new things. As the largest livestream shopping platform in North America and Europe, we're bringing together community, shopping, and entertainment in a way that's never been seen before. Our mission is to create a seamless and enjoyable experience for our customers, and we're looking for talented individuals to join our team as Customer Experience Agents.

About arenaflex

arenaflex is a remote co-located team operating out of hubs in the US, UK, Ireland, Poland, and Germany. We're a fast-paced and innovative company that's always pushing the boundaries of what's possible in the world of ecommerce. From fashion and beauty to electronics and collectibles, we have something for everyone. Our team is passionate about creating a positive and engaging experience for our customers, and we're committed to our values of community, inclusivity, and customer satisfaction.

Role

As a Customer Experience Agent, you'll be responsible for driving the best possible user experience through process improvement, order management, and problem-solving. You'll be the face of arenaflex, interacting with buyers and sellers to ensure a positive experience and resolving any issues that may arise. Your goal will be to make sure our customers get the product they ordered as fast as possible, and if something goes wrong, you'll be there to make it right.

Key Responsibilities:

* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience

• Resolve all customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner
• Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users
• Work with other departments to troubleshoot, research, and resolve open questions
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

You

We're looking for individuals who are curious, growth-minded, and passionate about delivering exceptional customer experiences. If you're a hungry and ambitious individual looking to jumpstart your career in a fast-paced environment, we want to hear from you. You'll be someone who is willing to take on any role or task, learn new skills, and be a part of building a great company.

Essential Qualifications:

* Open to working an overnight shift from 10pm - 7:00am PST

• 2+ years of Support experience handling email and/or chat services
• Weekend availability required
• Understanding of Ecommerce and Marketplace operations
• Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom
• Obsession with customers and being customer-first
• Proactive problem-solver and process-improver
• Knowledge of Collectibles is a plus
• Bachelor's degree or college experience preferred
• Previous start-up experience is a plus

Preferred Qualifications:

* Experience working in a remote or co-located team environment

• Familiarity with arenaflex's product and services
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Experience with data analysis and reporting

Team Environment

Our team members are required to be within commuting distance of our Phoenix, AZ hub. We offer a dynamic and supportive work environment that's perfect for individuals who are passionate about delivering exceptional customer experiences.

Compensation and Benefits

* For Full-Time (Hourly) US based applicants: $24.04/hour to $28.85/hour + benefits + equity

• Flexible Time off Policy and holiday pay for working Company-wide Holidays
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance on both food and wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Equal Opportunity Employer

arenaflex is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to be a part of a dynamic and innovative team, we want to hear from you. Apply now to join our team as a Customer Experience Agent and be a part of shaping the future of ecommerce. Apply Job! Apply for this job