Experienced Student Loan Advisor – Customer Contact Center Work From Home Opportunity

At arenaflex, we believe that careers happen here, and we're committed to creating a family-oriented and team-driven environment where diversity, equity, and inclusion matter. As a leading organization in the industry, we're seeking an experienced and passionate Student Loan Advisor to join our Customer Contact Center team. This is an exciting opportunity to establish a career supporting student borrowers and take advantage of our growth opportunities, flexible work arrangements, and comprehensive benefits package.

About arenaflex

arenaflex is a dynamic and innovative organization that's dedicated to providing exceptional customer service and support to our clients. We're a team of passionate professionals who are committed to making a difference in the lives of our customers. Our company culture is built on the values of respect, empathy, and professionalism, and we're proud to be an equal opportunity employer.

Job Summary

As a Student Loan Advisor, you'll play a critical role in providing exceptional customer service and support to our clients. You'll be responsible for taking incoming calls, using chat, and completing outbound calls to assist customers with answering frequent questions, providing detailed information, processing applications, and resolving any emerging problems. You'll work closely with our team to ensure that our customers receive the highest level of service and support.

Key Responsibilities

* Take incoming calls, use chat, and complete outbound calls to assist customers with answering frequent questions, providing detailed information, processing applications, and resolving any emerging problems

• Practice active listening, empathy, and clear communication with customers in a positive and professional manner
• Utilize standard technology such as a telephone, email, and web browser to navigate to pre-scripted responses and provide basic general and claims-specific information
• Follow established and documented policies and standard operating procedures, including working within various systems, timekeeping, documentation of calls, and adhering to ethics and privacy rules
• Assist callers with filling out their application and submitting it electronically to the plan provider for processing
• Complete basic call log, documentation, and related call details for each phone inquiry

Schedule

* Monday: 11:45am-8:15pm

• Tuesday: 10:45am-7:15pm
• Wednesday: 10:45am-7:15pm
• Thursday: 8:45am-5:15pm
• Friday: 8:45am-5:15pm

Preferred Skills

* High school diploma or equivalent required

• Must be able to speak and read English clearly, professionally, and fluently
• Must be able to type a minimum of 35 WPM
• Experience working with a personal computer and the Windows operating system is required
• The ability to effectively work within established key performance indicators/metrics is necessary
• Must have demonstrated excellent interpersonal and leadership skills
• Must be able to multi-task and stay organized while completing simultaneous tasks

Requirements

* Must be able to navigate various systems and browsers

• Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers
• Knowledge of contact center technology
• Strong computer skills with proficiencies in Excel and Word
• Excellent command of the English language, effective use of grammar skills
• Excellent communication etiquette
• Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance

Benefits

* Competitive pay

• Sick time starts accruing immediately after training completion
• Special event days throughout the year
• $25,000.00 life insurance paid for by arenaflex
• Day one of employment, you'll receive paid holidays if you meet the criteria

Work Environment and Company Culture

* arenaflex is a family-oriented and team-driven environment where diversity, equity, and inclusion matter

• We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees
• Our company culture is built on the values of respect, empathy, and professionalism
• We're proud to be an equal opportunity employer and are committed to diversity in our workforce

Career Growth Opportunities and Learning Benefits

* arenaflex is a dynamic and innovative organization that's committed to growth and development

• We offer a range of training and development opportunities to help you grow and succeed in your career
• Our team is passionate about making a difference in the lives of our customers, and we're committed to providing the support and resources you need to succeed

Work From Home Opportunity

* After 90 days of employment, you may be eligible to work from home

• To qualify, you must be in good standing with attendance, compliance, and performance
• Once qualified, you must maintain at or above all standards to continue working from home

How to Apply

If you're passionate about providing exceptional customer service and support, and you're looking for a dynamic and innovative organization to grow and develop with, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our application process. Apply Now! Apply for this job