Experienced Customer Service Representative – Remote Position at arenaflex

Job Summary:

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse customers? If so, we invite you to join arenaflex as an Experienced Customer Service Representative. As a key member of our team, you will play a vital role in providing top-notch support to our customers through various channels, including phone, email, live chat, and self-service platforms. If you're looking for a challenging and rewarding opportunity to grow your career, we encourage you to apply.

About arenaflex:

arenaflex is a leading provider of comprehensive waste management and environmental solutions in North America. With a commitment to putting people first and achieving success with integrity, we strive to make a positive impact on our communities and the environment. Our innovative infrastructure and capabilities in recycling, organics, and renewable energy enable us to provide environmental solutions to our customers and collaborate with them to achieve their sustainability goals.

Job Responsibilities:

As an Experienced Customer Service Representative at arenaflex, you will be responsible for:

• Handling customer service inquiries and transactions independently and proficiently, using authorized systems to gather information, provide information, and/or update customer records.
• Demonstrating active listening skills, confirming understanding of customer needs, issues, and requests, and providing one call resolution.
• Providing standard information and education regarding service options, charges, billing, and contracts, and communicating concise and accurate information.
• Identifying opportunities to cross-sell additional products and services, establishing customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
• Supporting other service lines when required, attempting to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives.
• Meeting or exceeding service and operational standards established for the call center, including attendance, adherence, quality, productivity, safety, and timeliness goals.
• Completing cross-training with Operations, Sales, and Billing.

Qualifications:

To be successful in this role, you will need:

• High school diploma or G.E.D (accredited)
• One (1) year of previous customer service experience (in addition to education requirement)
• Excellent verbal, written, and analytical skills
• Computer skills – MS Office
• Typing skills
• Professional phone etiquette
• Ability to multitask
• Ability to react well under pressure and treat others with respect
• Identifies and resolves problems in a timely manner
• Prioritizes and plans work activities
• Focuses on solving conflicts and listening to others without interrupting
• Is consistently at work and on time
• Work efficiently and effectively, both independently and as a team to ensure exceeding call center's standards
• Balances team and individual responsibilities and helps build a positive team spirit
• Adapts and able to deal with frequent changes in the work environment
• Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments
• Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner

Work Environment:

As a remote employee, you will be working from home and will need to:

• Have high-speed internet (minimum 50mbs download and 10mbs upload)
• Have a private workspace in which you are able to work the entirety of your shift without interruptions or distractions
• Be able to physically connect the computer to the modem or router

Benefits:

arenaflex offers a competitive total compensation package, including:

• Medical, Dental, Vision, Life Insurance, and Short-Term Disability
• Stock Purchase Plan
• Company match on 401K
• Paid Vacation, Holidays, and Personal Days

Career Growth Opportunities:

At arenaflex, we are committed to investing in our employees' growth and development.

We offer

• Opportunities for advancement and career growth
• Training and development programs to enhance your skills and knowledge
• A supportive and collaborative work environment

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity:

arenaflex is an EEO/Affirmative Action Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Note:

This job description is not an exhaustive list of responsibilities, skills, or qualifications. arenaflex reserves the right to modify or add to this job description at any time. Apply for this job