Experienced Customer Support Coordinator/Data Entry Specialist – Remote Opportunity at arenaflex

Job Summary:

Join arenaflex, a leading innovator in the pharmaceutical, biotechnology, and medical device industries, as a Customer Support Coordinator/Data Entry Specialist. In this exciting role, you will be responsible for handling customer inquiries, resolving problems, and creating patient records in our database system. As a key member of our team, you will work in a fast-paced, dynamic environment, utilizing your excellent communication and analytical skills to provide top-notch customer service and support.

About arenaflex:

arenaflex is dedicated to supporting the patient journey by providing hub services, innovative technology, and decision-making data to pharmaceutical, biotechnology, and medical device innovators. Our team is passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of patients and healthcare professionals. As a remote worker, you will have the flexibility to work from anywhere, while still being part of a collaborative and supportive team.

Key Responsibilities:

* Handle incoming customer service inquiries from patients, prescribers, insurance companies, external partners, or internal partners via telephone, email, or other communication channels.

• Research and resolve problems in a timely manner, utilizing your analytical skills to identify solutions and escalate issues as necessary.
• Create and/or edit patient records in our database system, ensuring accurate and up-to-date information is entered and maintained.
• Initiate outbound telephone calls to patients or prescribers to collect additional information, explain benefit outcomes, or provide updates on patient records.
• Attach incoming facsimile images to patient records and generate letters and brochures as needed.
• Identify and escalate concerns received from patients, prescribers, partners, or insurance companies, ensuring corrective action is pursued accordingly.
• Document the outcome of all interactions associated with patient records into the database system.
• Adhere to quality, production, and turnaround standards associated with the assigned program.
• Report all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP).

Essential Qualifications:

* High school diploma or equivalent

• One or more years of experience in a highly skilled and fast-paced call center environment, preferably in Specialty Pharmacy, Pharmacy Benefit Management (PBM), Commercial Insurance, or Patient Assistance Programs.
• Strong communication and analytical skills, with the ability to communicate effectively with others at all levels.
• Ability to multi-task, prioritize tasks, and meet deadlines in a high-volume environment.
• Excellent interpersonal and customer service skills, with a focus on customer satisfaction.
• Ability to work independently or as a team member, with a commitment to high standards and accountability.

Preferred Qualifications:

* Knowledge of medical terminology

• Experience with database systems and Microsoft Office applications
• Ability to type at least 35 words per minute
• Ability to adapt to a dynamic work environment and learn quickly

What We Offer:

* Competitive salary and benefits package

• Opportunity to work in a fast-paced, dynamic environment with a collaborative and supportive team
• Flexible remote work arrangement, allowing you to work from anywhere
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance
• A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off

How to Apply:

If you are a motivated and customer-focused individual with excellent communication and analytical skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you!

Apply Now:

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Note:

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job