Experienced Full Stack Call Center Representative – Remote Data Entry & Customer Service

Join arenaflex, a leading retail pharmacy and healthcare company, in shaping the future of patient care and customer experience. As an Experienced Full Stack Call Center Representative at arenaflex, you will be at the forefront of delivering exceptional customer service and data entry expertise to our patients and customers. This is an exciting opportunity to join a dynamic team that is committed to making a positive impact on people's lives through better health and wellness.

About arenaflex

arenaflex is a leading retail pharmacy and healthcare company that is dedicated to making a difference in the lives of our customers and patients. With a legacy of over 100 years, we have grown to become one of the largest retail pharmacy chains in the United States, with over 9,000 stores across America, Puerto Rico, and the U.S. Virgin Islands. Our mission is to make a positive impact on people's lives through better health and wellness, and we are committed to delivering exceptional customer service and patient care.

Job Summary

As an Experienced Full Stack Call Center Representative, you will be responsible for providing exceptional customer service and data entry expertise to our patients and customers. You will be working in a fast-paced call center environment, handling high-volume customer calls, and entering patient and medication data into our systems. You will also be responsible for resolving customer complaints and issues, and providing support to our pharmacists and other team members.

Key Responsibilities

* Utilize arenaflex's remedy information entry methodology and rules to process new enrollments by entering information into our systems.

• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing medication data, and decipher clinical abbreviations (SIG codes).
• Resolve all data entry-related exceptions.
• Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound calls to prescribers and patients on a case-by-case basis.
• Resolve Outsider Oddballs by reviewing, gathering data, making recommendations, and resubmitting for processing as per individual arrangement requirements.
• Resolve phone calls to healthcare providers and others to obtain data, gain supersede endorsement, or otherwise resolve the Outsider Oddballs.
• Provide support to pharmacists, both those in the office and those in other locations.
• Identify and escalate issues to senior-level staff as necessary.
• Obtain a dynamic pharmacist license or certification within the initial 90 days, and maintain a current pharmacist license or certification.

Essential Qualifications

* High school diploma or equivalent.

• Essential level computer skills (e.g. start and shut down computer, use mouse to point and click, start and shut down programs, switch between programs, save files, print documents, and access data online).
• Essential web browsing skills to include opening a program, composing URLs in the right location, using a web search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
• Ability to communicate in writing and verbally.
• 18 years old or older.

Preferred Qualifications

* At least 1 year of pharmacy experience in a retail or call center environment.

• At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files).
• Familiarity with Spanish and English.

Skills and Competencies

* Excellent communication and interpersonal skills.

• Ability to work in a fast-paced call center environment.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.
• Ability to maintain confidentiality and handle sensitive information.
• Strong keyboarding skills and ability to type accurately and efficiently.

Career Growth Opportunities and Learning Benefits

As an Experienced Full Stack Call Center Representative at arenaflex, you will have opportunities to grow and develop your skills and career. We offer a comprehensive training program that will help you develop your knowledge and skills in customer service, data entry, and pharmacy operations. You will also have opportunities to advance to leadership roles and take on new challenges and responsibilities.

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. We offer a range of benefits and perks, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package. Our company culture is built on the values of respect, integrity, and excellence, and we are committed to making a positive impact on the communities we serve.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary range of $25-$35 per hour, depending on experience and qualifications. We also offer a range of benefits and perks, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! Apply for this job