Experienced External Support Engineer – Content Tools and Workflow Expert

At arenaflex, we're on a mission to revolutionize the way we create and deliver exceptional content to our users. As a key member of our External Support Engineer team, you'll play a vital role in bridging the gap between our content creation teams and the tools engineering team. If you're passionate about delivering top-notch support, driving process improvements, and collaborating with cross-functional teams, we want to hear from you!

About arenaflex

arenaflex is a leading innovator in the entertainment industry, pushing the boundaries of what's possible in content creation and delivery. Our team of talented engineers, designers, and content creators work together to bring our users the best possible experience. We're committed to fostering a culture of collaboration, innovation, and continuous learning, and we're excited to welcome like-minded individuals to our team.

Job Summary

As an External Support Engineer at arenaflex, you'll be responsible for providing technical support to our content creation teams, creating reference materials and training programs to help them get up to speed with our toolset, and collaborating with our tools engineering team to resolve issues and drive process improvements. If you have a passion for problem-solving, a knack for communication, and a desire to make a real impact, we want to hear from you!

Essential Functions/Responsibilities

* Provide technical support to content/external teams in regards to use of content tools, including troubleshooting and resolving issues in a timely and effective manner

• Create reference materials and provide training to get external teams up to speed with the toolset, including developing documentation, guides, and tutorials
• Solve and debug possible issues with tools and workflows to quickly resolve issues for users, and escalate more complex or problematic issues to the tool development team
• Advocate for tools, workflow improvements, and suggestions from external teams, and partner with other engineers to develop tools and processes that improve efficiency and quality
• Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion, and exemplify reliability, accountability, and professionalism in all work-related interactions
• Collaborate with other teams to identify and prioritize areas for improvement, and develop solutions to drive business outcomes

Skills and Abilities

* Ability to read and understand C# code, and experience with Unity 3D game and tool development

• Good written and verbal communication skills, including working with external partners and stakeholders
• Positive attitude and ability to receive and provide objective and constructive feedback
• Excellent organization skills, with the ability to prioritize and manage numerous requests simultaneously
• Self-motivating, with a strong desire to learn and grow in a fast-paced environment
• Experience with Jira, Confluence, or other defect tracking software, and iOS and Android mobile development experience

Education and Experience

* Bachelor's degree in Computer Science or related field, or equivalent work experience

• Experience supporting a live service or tool environment, with a strong understanding of software development lifecycles and agile methodologies
• 5 years' experience in delivering production-level code in a professional environment, with a proven track record of problem-solving and collaboration
• Experience working in a remote or distributed team environment, with a strong ability to communicate and collaborate with team members across different time zones

Position Type/Expected Hours of Work

Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings and collaborations during this time. However, we understand that flexibility is key, and we're open to discussing flexible work arrangements that meet your needs.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Salary and Benefits

At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for roles in this area of arenaflex is typically $150,000 - $325,000. In addition to a competitive salary, we offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• 401(k) matching program
• Flexible paid time off
• Professional development opportunities
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment

How to Apply

If you're passionate about delivering exceptional support, driving process improvements, and collaborating with cross-functional teams, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and equitable work environment. Apply for this job