Experienced Member Services Representative - Remote Customer Service

Are you a customer service expert looking for a new challenge? Do you have a passion for delivering exceptional service to customers? Look no further than arenaflex, where we're seeking an experienced Member Services Representative to join our Payments and Digital Strategy team in the arenaflex Credit Union.

About arenaflex

arenaflex is a world-renowned airline that's been connecting people and cultures for over a century. We're a dynamic and innovative company that's always looking for ways to improve our services and exceed our customers' expectations. As a Member Services Representative, you'll be part of a team that's dedicated to providing exceptional service to our customers, while also helping to drive business growth and success.

Why you'll love this role

As a Member Services Representative, you'll have the opportunity to work in a fast-paced and dynamic environment, where no two days are ever the same. You'll be responsible for a variety of tasks, including:

• Completing data access and balancing features
• Coordinating return items with contributors, vendors, the Federal Reserve Bank, and other institutions
• Assisting other departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing
• Working member cases/assignments
• Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Processing mortgage bills, multi-account and member deposits, credit card bills, and other checks, including IRA, bankruptcy, and payoff checks
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Logging, reviewing, and making necessary GL, account changes, and/or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and department closing
• Obtaining information from contributors for the timely and correct processing of international and domestic wire transfer requests
• Researching and verifying incoming and outgoing wire transfer information
• Communicating with vendors to process wire transfers
• Understanding and being familiar with outgoing and incoming wire transfer laws
• Depositing check returns, reviewing member returned checks on draft changes, processing member checks, verifying contributors for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

What you'll need for success

To be successful in this role, you'll need:

• A high school degree or equivalent
• Intermediate Excel and Word experience
• Previous customer/member service experience
• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience
• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through either work experience with the software or education and hands-on use of the software
• Ability to work prolonged hours in aid of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet time limits under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and contributors
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for interest to detail
• Ability to effectively prioritize work and meet time limits
• Ability to maintain excellent performance and attendance
• Must pass relevant arenaflex and Credit Union pre-employment compliance exams

What you'll get

As a Member Services Representative at arenaflex, you'll enjoy a range of benefits, including:

• Travel perks: Ready to explore the world? You, your family, and your friends can access 365 destinations on more than 6,800 daily flights across our global network.
• Health benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the beginning, we also provide digital health visits, flexible spending accounts, and more.
• Wellness programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need.
• 401(k) program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year.
• Additional benefits: Other wonderful benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

About our culture

At arenaflex, we're committed to creating a workplace that's inclusive and diverse. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members to reach their full potential, and creating inclusive work environments that meet and exceed the needs of our diverse global community.

How to apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about this role and to submit your application.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information.

Pay and Benefits

The salary for this role is $22-35/hour, depending on experience. arenaflex offers a range of benefits, including health, dental, and vision insurance, 401(k) program, and additional benefits.

Work Environment

This is a remote role, and you will be working from home. You will need to have a dedicated workspace and reliable internet connection.

Closing

If you're a customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about this role and to submit your application. Apply for this job