Customer Representative (German-speaking) - Remote - Sport Clothing Industry GW01

Experience the Power of a Game-Changing Career with arenaflex

Are you ready to join a dynamic and innovative team that's shaping the future of the sport clothing industry? Look no further than arenaflex, a global technology and services leader that powers the brands of the future. We're on a mission to deliver exceptional customer experiences that go beyond WOW, and we're looking for talented individuals like you to join our team.

About arenaflex

arenaflex is a global technology and services leader that helps well-known brands improve their businesses with technology and integrated solutions. With a presence in over 70 countries, we're a team of game-changers who are passionate about creating customer experiences that exceed expectations. Our innovative approach, cutting-edge technologies, and commitment to excellence have made us a leader in the industry.

Career Growth and Personal Development

At arenaflex, we believe in empowering our employees to grow and develop their skills. As a Customer Representative on our team, you'll have the opportunity to experience the power of what's next and develop "friends for life" along the way. We'll provide you with all the training, support, and resources you need to succeed, including:

• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses
• Opportunities for advancement and growth within the company

What You'll Do in This Role

As a Customer Representative on our team, you'll play a critical role in delivering exceptional customer experiences that go beyond WOW. Your responsibilities will include:

• Providing first-class customer satisfaction at all times and doing whatever it takes to support customers following our guidelines
• Handling incoming customer contacts via telephone, email, chat, or social media, logging call details onto call tracking systems, and performing call follow-ups according to procedures
• Supporting consumers in the sales and after-sales process by qualifying needs, recommending products, providing after-sales support, and completing additional tasks that result in consumer satisfaction
• Forwarding escalations and defined topics to the respective Client's brand units and/or contact persons
• De-escalating complaints, offering solutions within Client's procedures, policies, or guidelines, or transferring to the Client's or designated partner for settling and resolution of non-standard cases
• Ensuring correct presentation of the Client's corporate images in all interactions, representing its brand, and generating consumer experience through outstanding service and personal care on all channels

Your Qualifications

We're looking for talented individuals who are passionate about delivering exceptional customer experiences. If you have:

• Bilingual or proficient in German and advanced English
• Self-motivation, team player, supportive person, outgoing, and open-minded
• Active listening/comprehension skills
• Very good written skills and customer-focused attitude
• Goal-oriented attitude and time management skills
• Minimum knowledge of Office pack + Keyboarding skills

Then we want to hear from you! Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.

What's in It for You

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle, including:

• Full-time 39 hours/week contract: Monday - Friday from 9am to 6pm
• Salary 18,400 euros gross/year + up to 3,500 euros gross/year in bonus
• Work remotely anywhere in Spain
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses

Experience the Best Version of You!

At arenaflex, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call arenaflex their "employer of choice."

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Apply Now!

Ready to join our team and experience the power of a game-changing career? Click the link below to apply for this exciting opportunity: Apply Job! Apply for this job