Experienced Customer Service Representative – Maryland Health Connection (arenaflex)

Job Summary:

Join arenaflex as an Experienced Customer Service Representative and play a vital role in delivering exceptional support to Maryland residents navigating the Maryland Health Connection (MHC). As a key member of the Customer Support Center (CSC) team, you will provide critical information, assistance, and services to individuals, families, small group employees, and brokers seeking enrollment assistance and other services related to the MHC. If you possess excellent communication skills, a passion for helping others, and a strong work ethic, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a leading organization dedicated to providing innovative solutions and exceptional services to the Maryland community. Our mission is to empower individuals and families to make informed decisions about their healthcare, and we are committed to delivering high-quality support and resources to those in need. As a valued member of our team, you will have the opportunity to make a meaningful impact in the lives of Maryland residents and contribute to the success of our organization.

Key Responsibilities:

* Provide exceptional customer service to Maryland residents, responding to inquiries and resolving issues related to Medicaid, Qualified Health Plans, and other MHC services

• Utilize the State's eligibility and enrollment portal and Customer Relationship Management (CRM) software to perform tasks and duties for HIX customers
• Collaborate with internal stakeholders to ensure seamless communication and efficient service delivery
• Maintain accurate records and documentation of customer interactions and transactions
• Participate in ongoing training and professional development to enhance knowledge and skills
• Meet or exceed performance metrics and quality standards

Essential Qualifications:

* 2+ years of experience in a customer-facing role, preferably in a call center or healthcare setting

• Strong communication and interpersonal skills, with the ability to effectively interact with diverse populations
• Proficiency in using personal computers, including Microsoft Office and CRM software
• High-speed internet connection and a reliable computer with an i5 processor or higher
• Availability to work a minimum of 40 hours per week, including evenings and weekends
• Ability to pass a State Policy Exam with 80% or higher
• Residency in the state of Maryland

Preferred Qualifications:

* Experience working with Medicaid, Qualified Health Plans, or other healthcare-related programs

• Familiarity with CRM software and State systems
• Bilingual or multilingual skills
• Experience in a remote work environment

Skills and Competencies:

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment
• Proficiency in using technology, including CRM software and Microsoft Office
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Strong customer service skills, with a focus on empathy and understanding

Career Growth Opportunities and Learning Benefits:

* Opportunities for professional growth and development, including training and certification programs

• Collaborative and supportive work environment, with a focus on teamwork and open communication
• Flexible work arrangements, including remote work options
• Competitive compensation and benefits package, including 401(k), dental insurance, health insurance, vision insurance, and work-from-home opportunities

Work Environment and Company Culture:

* arenaflex is committed to creating a positive and inclusive work environment, where employees feel valued and supported

• Our team is passionate about delivering exceptional service and making a meaningful impact in the lives of Maryland residents
• We prioritize work-life balance and offer flexible scheduling options to support our employees' needs
• arenaflex is an equal opportunity employer, dedicated to diversity and inclusion in the workplace

Compensation and Benefits:

* Competitive hourly rate of $16.63 per hour

• Comprehensive benefits package, including 401(k), dental insurance, health insurance, vision insurance, and work-from-home opportunities
• Flexible scheduling options, including remote work arrangements
• Opportunities for professional growth and development, including training and certification programs

How to Apply:

If you are a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Training and Onboarding:

* Training Start Date: 10/02/2024

• Training Hours:

+ 9:00 am-5:30 pm EST, M-F (Day 1-7) + 9:00 am-5:30 pm EST M-F (Day 8-15)

• Nesting is 4 weeks:

+ 9:00 am-5:30 pm EST

Schedule:

* 8 hour shift

• Day shift

Location:

* Maryland (Required)

• Work Location: Remote

Apply for this job