Experienced Tier 1 Support Specialist (Remote - Customer Service, Night Shift) at arenaflex
At arenaflex, we're revolutionizing the way healthcare professionals communicate and collaborate to deliver exceptional patient care. As a leading provider of clinical communications, scheduling, and patient engagement solutions, we're committed to accelerating speed to care and improving patient outcomes. We're now seeking a talented and dedicated Tier 1 Support Specialist to join our growing team of customer support professionals.
About arenaflex
arenaflex is a rapidly growing company that has been featured on the Inc 5000 list, recognizing the fastest-growing private companies in America. With an impressive 88% growth rate over the past three years, we're expanding our team to support our continued growth and success. Our mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting.
Join the arenaflex Team
By joining arenaflex, you'll have the unique opportunity to be part of a dynamic and innovative team that's making a real difference in the lives of patients and healthcare professionals. Our team is passionate about delivering exceptional customer service and support, and we're committed to creating a positive and inclusive work environment.
Position Overview
We're seeking a highly skilled and motivated Tier 1 Support Specialist to join our 24/7/365 support team. As a key member of our team, you'll be responsible for supporting and delighting arenaflex's end users - physicians, nurses, and system administrators. You'll provide technical support and guidance on a range of topics, including user account management, end-user education, on-call schedule management, mobile and web interface assistance, application builds and revisions, and application troubleshooting.
Key Responsibilities
* Field incoming client communications via phone, chat, and our online customer portal
* Help end-users administer their arenaflex applications
* Train end users on how best to use arenaflex's phone, mobile, and web applications
* Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue
* Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of arenaflex's end users
* Build and revise new user accounts based on established standards and best practices
* Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
* Collaborate with other arenaflex teams, including customer success, integration, and technical teams, on escalated technical issues
What We're Looking For
* Strong technical aptitude and excellent analytical and troubleshooting skills
* Excellent written and verbal communication skills, with the ability to communicate effectively with people and technology
* High customer empathy and exceptional customer service skills
* Ability to work in a fast-paced environment and successfully prioritize competing tasks
* Willingness and excitement to work evenings or overnights and/or weekends
* Access to high-speed internet
* Ability to start on December 2, 2024
Benefits
* Remote first work environment
* Health, Dental, Vision, Life and Disability Insurance options available day one
* 401K - with match and immediately vested
* 17 company holidays, 2 floating holidays plus competitive paid time off policy
* Internal Advancement Opportunities
Why Join arenaflex?
* Opportunity to work with a rapidly growing company that's making a real difference in the lives of patients and healthcare professionals
* Collaborative and inclusive work environment
* Comprehensive benefits package, including health, dental, vision, life, and disability insurance options
* 401K plan with match and immediate vesting
* Competitive paid time off policy and 17 company holidays
* Internal Advancement Opportunities
How to Apply
If you're a motivated and dedicated individual who is passionate about delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and is committed to compliance with all applicable state and federal laws prohibiting employment discrimination. We invite individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing undue hardship.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!