Experienced Customer Service Representative – Health Insurance Enrollment and Support
At arenaflex, we're on a mission to revolutionize the way people find and enroll in health insurance. As a Remote Customer Service Representative, you'll be a vital part of our team, delivering exceptional customer experiences and helping us achieve our vision of making health insurance simple and accessible to all. If you're a self-driven, dedicated, and customer-focused individual who thrives in a dynamic and supportive environment, we want to hear from you!
About arenaflex
arenaflex is a leading provider of cloud-based enrollment tools and services for state-based exchanges, brokers, insurers, and consumers. With the largest state-based marketplace footprint, we empower millions of consumers across the country to make informed health plan decisions. Our innovative solutions, including eligibility determination, plan selection, and enrollment technology, have earned us numerous awards and recognition in the industry.
Join Our Elite Team
As a Remote Customer Service Representative at arenaflex, you'll be part of a talented and diverse team that's passionate about delivering exceptional customer experiences. We're committed to building a motivating and positive work environment, even in a remote setting. Our team members are encouraged to grow and develop their skills, and we offer a range of opportunities for career advancement and professional growth.
Key Responsibilities
As a Remote Customer Service Representative, you'll be responsible for:
- Handling inbound and outbound calls, delivering the highest level of customer service experience consistently
- Managing customer accounts and providing technical support
- Entering application data and responding to online chat inquiries as assigned
- Interpreting and following defined procedures and policies
- Utilizing creative problem-solving skills to resolve customer issues
- Demonstrating flexibility and adaptability to changing projects and updates
- Managing time and tasks effectively, prioritizing multiple tasks and responsibilities
- Completing extensive self-study, training, and testing to ensure eligibility for certifications and promotions
- Adhering to regulated guidelines for communications via all channels
Essential Qualifications
To succeed in this role, you'll need:
- Moderate to advanced computer skills, with a high level of comfort learning new technology
- Excellent verbal and written communication skills, with a high level of professionalism
- Comfortable working from home, with a dedicated, private, and secure workspace
- Self-motivation and a success-driven attitude
- Ability to commit to full attendance during the 3-week training period
- Completion of a background check and health screening
- Cable/Fiber Broadband Internet with a hard-wired Ethernet connection (not compatible with mobile internet service providers or satellite)
Preferred Experience
While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance, the Affordable Care Act, or CRM systems, is highly desirable. Spanish bilingual skills are also a plus.
What We Offer
As a Remote Customer Service Representative at arenaflex, you'll enjoy:
- Paid training and certification programs
- Full-time, seasonal temp-to-permanent roles with opportunities for career advancement
- Performance and attendance-based incentives, in addition to base pay
- The convenience of working from home, with a collaborative and supportive team environment
- 401K match and Individual Coverage HRA (ICHRA)
- Paid time off (PTO)
Compensation Details
* Base pay: $14.50 per hour
- Enhanced rate: $16.00 per hour contingent on weekly attendance and performance
- Spanish bilingual base pay: $15.50 per hour
- Spanish bilingual enhanced rate: $17.00 per hour contingent on weekly attendance and performance
Ready to Join Our Team?
If you're a motivated, customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply. Join our team at arenaflex and be part of a dynamic and supportive environment that's committed to making health insurance simple and accessible to all.
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Note:
arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job