Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service

At arenaflex, we're passionate about empowering people to live, work, and play by connecting them to what brings them joy. Our team is a community of innovators, creatives, and problem-solvers who share a common goal: to drive impact and make a difference in the world. We're looking for a talented Fiber Customer Support Analyst to join our team and help us deliver exceptional technical support and customer service to our Fios customers.

About arenaflex

arenaflex is a leading provider of innovative communication and entertainment services. We're committed to powering and empowering our customers with the best network and entertainment experiences. Our team is dedicated to anticipating, leading, and believing in the power of listening and learning. We're a community that comes together in crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always.

What You'll Be Doing

As a Fiber Customer Support Analyst, you'll be the face of arenaflex, providing exceptional technical support and customer service to our Fios customers. You'll join a tech support team in a call center, troubleshooting issues in hardware, software, applications, networks, or devices, and answering customer technical questions. Your responsibilities will include:

• Answering incoming calls from customers with order inquiries and/or trouble reports
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

We're looking for a dedicated and customer-focused individual with amazing communication skills and a positive, professional attitude. You'll thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. If you have:

• A related Associate Degree or 2+ years' relevant experience
• Technical support call center experience

You'll be well on your way to success in this role. Even better if you have one or more of the following:

• Experience with fiber and/or copper network services
• Knowledge of communication and networking components
• Strong analytical and problem-solving skills
• Ability to work in a team environment and provide excellent customer service

What We Offer

At arenaflex, we're committed to providing a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We offer a range of benefits, including:

• Health and wellness benefits
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Adoption assistance and tuition assistance
• Award-winning total rewards package

Work Environment and Career Growth Opportunities

As a remote role, you'll work from home with occasional in-person trainings and meetings. We're committed to providing a flexible and supportive work environment that allows you to grow and develop your skills. With arenaflex, you'll have opportunities to:

• Develop your technical skills and expertise
• Take on new challenges and responsibilities
• Collaborate with a talented team of innovators and problem-solvers
• Make a real impact on our customers and the community

Compensation and Perks

The compensation range for this position is between $632.00 and $1,770.50 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

How to Apply

If you're passionate about delivering exceptional technical support and customer service, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our team and make a difference in the world.

Equal Employment Opportunity

arenaflex is proud to be an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

Diversity and Inclusion

Check out our diversity and inclusion page to learn more about our commitment to creating a workplace that values and celebrates diversity.

Apply Now

Apply Job! Apply for this job