Experienced Customer Experience Project Manager – Delivering Magical Guest Experiences at arenaflex
At arenaflex, we're on a mission to revolutionize the way our guests experience the magic of our world-class destinations. As a Customer Experience Project Manager, you'll play a pivotal role in shaping the future of guest experiences, driving innovation, and delivering exceptional results. If you're passionate about creating unforgettable moments for our guests and thrive in a fast-paced, dynamic environment, we want to hear from you!
About arenaflex
arenaflex is a global leader in the entertainment and hospitality industry, renowned for its commitment to quality, innovation, and customer satisfaction. Our iconic destinations, including Walt Disney World Resort, are beloved by millions around the world. As a Customer Experience Project Manager, you'll join a talented team of professionals dedicated to making every guest's experience truly magical.
The Role
As a Customer Experience Project Manager, you'll report to the Senior Manager Customer Experience Strategy and be responsible for supporting various responsibilities within the Customer Experience Strategy ecosystem. Your primary focus will be on overall program management and delivery of CX-focused technology improvements. You'll work closely with cross-functional teams, including technology and digital professionals, to ensure that our guests receive the best possible experience.
Key Responsibilities
* Support and implement the Customer Experience roadmap, establishing and delivering on key achievements
- Coordinate projects across multiple partner teams, building and delivering presentations, managing timelines, and leading and supporting forums
- Work with partners to ensure accurate tracking and measurement to deliver program recaps, benchmark efforts, and define success metrics
- Engage with technology and digital professionals to represent arenaflex site Customer Experience priorities
- Demonstrate deep expertise and constantly monitor the pulse of the customer experience
- Collaborate with stakeholders to identify and prioritize project requirements
- Develop and maintain project plans, timelines, and resource allocation
- Manage and track project progress, identifying and mitigating risks
- Ensure effective communication and stakeholder management throughout the project lifecycle
Essential Qualifications & Skills
* Three (3)+ years of experience in project management and/or product development
- Ability to build relationships and collaborate with a wide range of partners from different backgrounds and functions
- Ability to challenge the status quo while still building strategic alliances/relationships within and outside the arenaflex organization
- Experience managing a large volume of complex work, prioritizing to ensure results are achieved
- Entrepreneurial approach, proactive problem solver with the ability to thrive in an often ambiguous, fast-paced environment
- Strong visual presentation building (PPT/Keynote) and delivery skills with a focus on storytelling
- Understanding of Agile technical practices and testing concepts
- Prior experience in working with technical product teams
- Knowledge of arenaflex channels is a plus
Preferred Qualifications & Skills
* Bachelor's degree in Business, Project Management, Product Management, or equivalent field
- Experience with project management tools and methodologies (e.g., Asana, Jira, Scrum)
- Familiarity with arenaflex's technology stack and infrastructure
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a matrixed organization with multiple stakeholders and priorities
Career Growth Opportunities & Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Experience Project Manager, you'll have access to:
- Ongoing training and development opportunities to enhance your project management skills
- Mentorship and coaching from experienced professionals
- Opportunities to work on high-visibility projects and contribute to the company's strategic goals
- Collaborative and dynamic work environment with a talented team of professionals
- Recognition and rewards for outstanding performance and contributions
Work Environment & Company Culture
arenaflex is a global company with a diverse and inclusive culture. Our employees are passionate about creating magical experiences for our guests, and we're committed to fostering a work environment that's collaborative, innovative, and fun. As a Customer Experience Project Manager, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional guest experiences.
Compensation, Perks, & Benefits
arenaflex offers a competitive compensation package, including:
- Salary: $85,000 - $110,000 per year, depending on experience
- Bonus: Eligible for annual bonus based on performance
- Benefits: Comprehensive health, dental, and vision insurance, 401(k) matching, and paid time off
- Perks: Free parking, on-site fitness center, and access to arenaflex's employee assistance program
How to Apply
If you're a motivated and experienced project manager with a passion for delivering magical guest experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to the arenaflex team! Apply for this job