Customer Service Advisor - Work from Home - January Start Date
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our team of Customer Service Advisors at arenaflex, a leading provider of business process services.
About arenaflex
arenaflex is a forward-thinking organization that empowers millions of people through innovative, digitally enabled solutions. With a team of 43,000 colleagues, we strive to create better outcomes for our employees, clients, customers, suppliers, partners, investors, and society. Our purpose is to transform and simplify the connections between government and citizens, businesses and customers.
Join Our Team
As a Customer Service Advisor at arenaflex, you will be the voice of our company, handling various customer enquiries with professionalism and care. You will have the opportunity to learn new skills, grow your career, and work in a fun and supportive environment. Our team is dedicated to delivering exceptional customer experiences, and we're looking for like-minded individuals to join us.
Key Responsibilities
* Provide excellent customer service with a key focus on doing the right thing for each customer – deliver solutions that meet their individual needs.
- Identify vulnerable customers and adapt your approach, providing additional support when required.
- Handle escalated customer queries with empathy and integrity, logging accurately.
- Deal with a wide range of queries across telephony / email / web chat / channels.
What We're Looking For
* Previous experience within a similar role.
- Proficient in using various computer applications and software simultaneously.
- An attentive listener who can empathise and adjust to different customer needs.
- A self-motivated individual who takes responsibility for customer issues and follows them through to resolution.
- A positive and enthusiastic person who shares our vision of delivering excellent customer service every time.
- Working from home, you will require a quiet, private, and comfortable workspace with a reliable Wi-Fi connection and at least 10 Mbps download speed.
What's in it for You?
* A starting salary of €28,080 per annum.
- Internal career progression and development opportunities – most of our management team started with us as Advisors!
- 22 days annual leave, plus 2 company days & bank holidays plus the opportunity to buy additional holidays!
- Life Assurance cover, covering x2 of your salary after qualifying period.
- Access to the arenaflex Pension Scheme.
- Access to our Employee Assistance Programme.
- Discounted Eye Care Vouchers, Cycle to Work Scheme, Discounts on Hotels, Tech, Fitness, High Street stores… the list goes on!
Work-Life Balance
As a Customer Service Advisor at arenaflex, you will enjoy a flexible work schedule, working 40 hours per week on a rotational shift pattern. You will work on various days and hours across Monday to Friday from 6am-9pm, Saturday from 8am-6pm, and Sundays/Bank Holidays from 10-6pm. This role is perfect for those who value flexibility and are able to work independently.
Location
Our team is based in Cork, Ireland, and we're open to applications from those residing in the Republic of Ireland.
How to Apply
If you're passionate about delivering exceptional customer experiences and are looking for a new challenge, choose 'Apply now' to fill out our short application. We're an equal opportunity and Disability Confident employer, committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
About Our Culture
At arenaflex, we're driven by our purpose to create better outcomes for our employees, clients, customers, suppliers, partners, investors, and society. We're a team of like-minded individuals who share a passion for delivering exceptional customer experiences. Our culture is built on the values of:
- Empathy: We understand and care about our customers' needs.
- Integrity: We act with honesty and transparency in all our interactions.
- Innovation: We strive to deliver innovative solutions that meet our customers' needs.
- Collaboration: We work together as a team to achieve our goals.
- Continuous Improvement: We're committed to learning and growing, always striving to improve our processes and services.
Join Our Team Today!
If you're ready to take your customer service career to the next level, apply now to become a Customer Service Advisor at arenaflex. We can't wait to hear from you!
Contact Us
If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email [email protected].
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