Experienced Ramp Agent (Customer Service Representative) - San Francisco International Airport (SFO)

At arenaflex, we're passionate about delivering exceptional customer experiences and ensuring the safe and timely transportation of cargo and baggage. As an Experienced Ramp Agent (Customer Service Representative) at SFO, you'll play a vital role in our mission to keep climbing. If you're a team player with a passion for customer service and a commitment to safety, we want to hear from you!

About arenaflex

arenaflex is a world-leading airline that operates with a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. Our people are our success, and we're committed to sharing success with our employees. With a focus on innovation, sustainability, and community service, we're always looking for talented individuals to join our team.

Key Responsibilities

As an Experienced Ramp Agent (Customer Service Representative), you'll be responsible for ensuring the safe and timely transportation of cargo and baggage. Your daily tasks will include:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.
• Collaborating with other team members to ensure seamless operations and exceptional customer experiences.

Work Environment and Culture

As an Experienced Ramp Agent (Customer Service Representative) at SFO, you'll work in a fast-paced, dynamic environment with a focus on safety and customer satisfaction. You'll be part of a diverse team that values teamwork, respect, and open communication. Our culture is built on a shared commitment to our values, and we're always looking for ways to improve and innovate.

Compensation and Benefits

We offer a competitive salary, industry-leading profit-sharing program, and performance incentives. Our benefits package includes:

• 401(k) with generous company contributions up to 9%.
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long term disability, and life benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Recognition rewards and awards through the platform Unstoppable Together.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

Requirements

To succeed in this role, you'll need:

• Consistently prioritize safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and have authorization to work in the United States.
• Have a valid driver's license.
• Proficiency in English.
• Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.

Preferred Qualifications

While not required, having the following qualifications will give you a competitive edge:

• Previous experience in a customer service or ramp agent role.
• Knowledge of airport operations and procedures.
• Familiarity with safety protocols and procedures.

How to Apply

If you're a motivated and customer-focused individual with a passion for safety and teamwork, we want to hear from you! Apply now to join our team as an Experienced Ramp Agent (Customer Service Representative) at SFO. Apply Job!

Note:

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job