Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service

At arenaflex, we're passionate about empowering people to live, work, and play by connecting them to what brings them joy. Our team is a community of innovators, creatives, and problem-solvers who are dedicated to driving impact in the world. We're looking for a talented Fiber Customer Support Analyst to join our team and help us deliver exceptional technical support and customer service to our Fios customers.

About arenaflex

arenaflex is a leading provider of innovative communication and entertainment services. We're committed to powering and empowering our customers with the best network and entertainment experiences. Our team is passionate about creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We're proud to be an equal opportunity employer and celebrate our employees' differences.

What You'll Be Doing

As a Fiber Customer Support Analyst, you'll be part of a tech support team in a call center, helping our Fios customers with their voice, data, and video services. You'll troubleshoot issues in hardware, software, applications, networks, or devices and answer customer technical questions. Your responsibilities will include:

• Answering incoming calls from customers with order inquiry and/or trouble reports
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

What We're Looking For

We're looking for a dedicated and customer-focused individual with amazing communication skills and a positive, professional attitude. You'll thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. While a related Associate Degree or 2+ years' relevant experience is preferred, we're open to candidates with a passion for customer service and technical support.

Essential Qualifications

* A related Associate Degree or 2+ years' relevant experience

• Technical support call center experience
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong analytical and troubleshooting skills

Preferred Qualifications

* Experience with fiber and/or copper network services

• Knowledge of communication and networking components
• Familiarity with customer relationship management (CRM) software
• Certification in technical support or customer service

Skills and Competencies

* Strong technical skills, including knowledge of hardware, software, and networking components

• Excellent communication and interpersonal skills
• Ability to work in a team environment and collaborate with colleagues
• Strong problem-solving and analytical skills
• Ability to adapt to changing priorities and work in a fast-paced environment

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Technical training and certification programs
• Leadership development programs
• Opportunities for advancement and career growth

Work Environment and Company Culture

As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our company culture is collaborative, inclusive, and supportive. We celebrate our employees' differences and strive to create a sense of belonging and connection.

Compensation and Benefits

We offer a competitive compensation package, including:

• A salary range of $670.00 to $1,774.50 weekly based on a full-time schedule
• Opportunities for overtime and bonuses
• Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
• Award-winning total rewards package

How to Apply

If you're passionate about delivering exceptional technical support and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and celebrates our employees' differences. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you soon! Apply for this job