Experienced Customer Support Associate – Veterinary Community Engagement

Join our dynamic team at arenaflex, and be part of a mission to revolutionize the $50B+ animal health industry. arenaflex's innovative eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place, streamlining their supply ordering needs and enabling them to focus on what matters most – delivering exceptional care to their patients. As a growing team on a mission to modernize the industry, we're seeking an exceptionally talented and passionate individual to join our ranks.

About the Position

The Customer Support Associate plays a pivotal role in engaging with our vibrant community of veterinary professionals, providing them with exceptional support and guidance as they navigate our platform. This role is instrumental in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.

Key Responsibilities

* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner

• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Collaborate with vendor and industry partners to streamline communication and alerts between systems
• Contribute to the continuous development and expansion of processes to streamline support workflows

Essential Qualifications

* 1 year of relevant, customer-facing work experience

• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support is preferred
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality, with excellent collaboration skills

Preferred Qualifications

* Tech/start-up work experience is a plus but not required

• Knowledge of intercom and/or experience with other chat platforms is strongly preferred

Benefits (Full Time Roles)

* 100% remote work within the USA

• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Work Environment and Company Culture

arenaflex is a growth-stage company with a dynamic and inclusive work environment. We're committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work. Our team is passionate about making a meaningful impact in the animal health industry, and we're looking for like-minded individuals to join us on this journey.

Career Growth Opportunities and Learning Benefits

arenaflex is dedicated to providing opportunities for growth and development, both personally and professionally. We offer a range of training programs, mentorship opportunities, and resources to help you achieve your career goals. Our team is passionate about learning and sharing knowledge, and we encourage collaboration and innovation.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary, equity, and benefits. We're committed to providing a comprehensive benefits program that supports the well-being of our employees and their families.

How to Apply

If you're a motivated and customer-focused individual with a passion for the animal health industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

Important Notice

arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply Now! Apply for this job