Experienced Patient Care Customer Service Representative – Evening & Weekend Shifts – REMOTE – Murray, KY

At arenaflex, we're dedicated to providing high-quality medical products, services, and outstanding customer care to patients across the country. As a national leader in home medical equipment and sleep apnea treatment, we're passionate about empowering patients to manage their health and treatment at home. Our team of skilled professionals is committed to delivering exceptional patient care, and we're seeking a talented and compassionate Patient Care Customer Service Representative to join our team.

About arenaflex

arenaflex Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we're committed to delivering high-quality medical products, services, and outstanding customer care to our patients.

Overview and Responsibilities

We're seeking a dedicated Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY. In this role, you'll be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. As a key member of our team, you'll play a critical role in ensuring that our patients receive the highest level of care and service.

Key Responsibilities:

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications:

* High school diploma or GED equivalent

• Experience in the medical field and administrative record management
• Strong customer service background
• Ability to effectively communicate in English, both orally and in writing
• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Ability to interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-tasking along with attention to detail
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Physical Demands:

* Requires sitting, walking, standing, talking, or listening

• Requires close vision to small print on computer and/or paperwork

Machines, Equipment, and Technical Abilities:

* Email transmission and communication

• Internet navigation and research
• Microsoft applications (Word and Excel)
• Office equipment (fax machine, copier, printer, phone, and computer/tablet)
• Understanding use of all applicable home medical equipment and supplies

Benefits:

* 401(k)

• Medical, dental, and vision
• Life insurance and disability
• Generous paid time off and paid holidays
• Bonus and incentive opportunities (non-exempt and exempt)
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

Work Environment and Company Culture:

At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth, learning, and collaboration. Our team is passionate about delivering exceptional patient care, and we're seeking like-minded individuals who share our values and commitment to excellence.

Career Growth Opportunities and Learning Benefits:

As a Patient Care Customer Service Representative, you'll have opportunities to develop your skills and advance your career within our organization. We offer a range of training programs, mentorship, and professional development opportunities to help you grow and succeed in your role.

Compensation and Perks:

* Pay starting at $15 per hour

• Quarterly bonus opportunity
• 100% remote work from home day one of employment
• Must live in the US and live within 60 miles of any arenaflex location
• After hours call center of sleep center shifts
• Hours per 5 days a week
• Part-time 25-29 hours
• Full-time 36-40 hours
• Weekdays (4pm-10:30pm)
• Part-time 5-6 hour scheduled shift between 4pm-10pm
• Full-time 6-8 hour scheduled shift between 4pm-10:30pm
• Weekends (Friday 4pm-Monday 10:30am)
• Part-time 5-7 hour scheduled shift
• Full-time 8-10 hour scheduled shift

Equal Opportunity Employer:

arenaflex Healthcare Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.

How to Apply:

If you're a motivated and compassionate individual who's passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and profile to our online application system. We appreciate your interest in arenaflex Healthcare Inc. and look forward to reviewing your application. Apply Job! Apply for this job