Experienced Customer Service Associate - Nights and Weekends (Full Time) at arenaflex
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join arenaflex as a Customer Service Associate - Nights and Weekends, where you'll play a vital role in ensuring the satisfaction of our valued sellers and customers.
About arenaflex
arenaflex is a leading platform that connects buyers and sellers of live event tickets, providing a seamless and secure experience for all parties involved. Our mission is to revolutionize the ticketing industry by delivering elite service, innovative solutions, and unparalleled expertise. As a Customer Service Associate, you'll be part of a dynamic team that's dedicated to exceeding customer expectations and driving business growth.
Your Role as a Customer Service Associate
As a Customer Service Associate, you'll be responsible for managing transactions and relationships with our valued sellers and customers. You'll take calls and respond to emails on a broad range of event and order-related questions, working to ensure that we provide exceptional service to both our sellers and customers. Your primary goal will be to resolve issues efficiently, provide accurate information, and maintain a positive and professional demeanor at all times.
Career Progression and Growth Opportunities
At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service Associate, you'll have the opportunity to progress through various stages of your career, with clear expectations and goals outlined for the first 30, 90, and 180 days:
Seller Operations Associate (30 days in)
* Complete new hire orientation, gaining knowledge and resources about how arenaflex operates and the live event industry.
- Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
- Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
Seller Operations Associate (60 days in)
* Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
- Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
- Navigate order queue and determine what requires attention to provide real-time assistance.
Seller Operations Associate (90 days in)
* Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
- Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You'll Bring
To succeed as a Customer Service Associate, you'll need to possess:
- Outstanding communication, attention to detail, and organizational skills.
- A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
- An interest in the live event space and an eager-to-learn attitude.
Work Environment and Schedule
Our office is located in Coppell, TX, and we offer a hybrid model that combines in-office and remote work. Your schedule will be:
- Monday-Friday, 8:30am-5:00pm, for the first 4 weeks of employment (training is paid and all in-office).
- Hybrid model: 3 days in-office and 2 days at home.
- Hours: 1:30pm-10:00pm, with Tuesday/Thursday off or Wednesday/Thursday off (rotating schedule).
Compensation and Benefits
As a Customer Service Associate, you'll enjoy a competitive salary of $40,000, with overtime eligibility, bi-annual bonuses, and an annual equity grant. Any hours worked over 40/week are eligible for overtime pay.
Why Join arenaflex?
At arenaflex, we offer a dynamic and supportive work environment that's committed to employee growth and development. You'll have the opportunity to work with a talented team, learn from industry experts, and contribute to the success of a leading ticketing platform. If you're passionate about delivering exceptional customer experiences and eager to grow your career, we invite you to join our team.
How to Apply
If you're ready to take your customer service skills to the next level and join a dynamic team, apply now to become a Customer Service Associate - Nights and Weekends at arenaflex. Apply for this job