Experienced Customer Service Representative - Financial Solutions Specialist (Manchester)

At arenaflex, we're on a mission to revolutionize the way we approach customer service in the financial industry. We're not just looking for anyone; we're seeking exceptional individuals who share our passion for delivering outstanding customer experiences and making a real difference in people's lives. If you're a people person with a flair for communication, a knack for problem-solving, and a desire to grow with a dynamic organization, we want to hear from you!

About arenaflex

arenaflex is a leading provider of credit management services across 20 markets in Europe. Our team of dedicated professionals serves around 80,000 companies, helping them get paid and supporting individuals with their late payments. We're committed to creating a sound economy and playing a critical role in society at large. With a strong focus on ethics, dedication, solutions, empathy, and inclusivity, we're building a culture that values diversity, inspires trust, and fosters growth.

Our Culture

At arenaflex, we believe that everyone is a leader. We lead ourselves by collaborating to meet the needs of our clients and customers, and we're accountable for our actions. We trust and care for each other, making us all leaders, regardless of role or responsibility. Our three leadership principles – Deliver Impact, Inspire Trust, and Embrace Growth – guide us in everything we do.

The Role

As an Experienced Customer Service Representative - Financial Solutions Specialist, you'll be the first point of contact for our customers, providing exceptional service and support to help them achieve the best outcome. You'll work closely with our team to deliver tailored solutions, ensuring that our customers receive the help they need to manage their financial situations.

Key Responsibilities

* Provide personalized and customer-focused service to customers experiencing financial difficulty, offering tailored solutions such as affordable repayment plans

• Make and receive calls to/from customers, managing a variety of customer accounts, including car finance, bank accounts, credit cards, loans, catalogues, mortgages, and mobile phone services
• Investigate customer debt and provide clear, concise information to help customers understand their financial situation
• Ensure compliance with all outcomes and activities held within the Consumer Duty regulation, driving fair outcomes for customers
• Work 37.5 hours per week, Monday-Friday (08:00-20:00), with one in three Saturdays (08:30-16:30), and varied shift patterns
• Commute easily to our Manchester office, with hybrid working arrangements in place

What We're Looking For

* Fantastic people skills, with a friendly and approachable demeanor

• Positive attitude, self-motivation, and enthusiasm for making a real difference
• Customer service experience, whether face-to-face or in a call centre environment, with excellent communication skills and the ability to help customers
• Ability to use different systems accurately, reflecting conversations and outcomes
• Resilience to deal with sensitive and challenging conversations, complaints, and bounce back from them
• Good numeracy and English literacy skills to help break down complexities around financial products and solutions

What We Offer

* Lifestyle Competitive starting base salary of £23,850 with OTE up to £27,427 (bonus paid monthly, subject to performance)

• 30 days holiday, including bank holidays, with the ability to buy more/sell back
• Opportunities to grow: structured and continuous training, weekly coaching for personal development/progression, and employee recognition programmes
• Health: access to private medical insurance, health cash plans, dental insurance, health assessments, life assurance, and more
• Wellbeing: discounts on gym memberships, cycle to work schemes, and a 24/7 employee assistance programme
• Sociable working hours and breakfast and lunch snacks provided in the office
• Supportive, open, and value-driven culture: ethics, dedication, solutions, empathy, and inclusivity

How to Apply

If you're interested in this position and believe you have the right experience, please send your English CV via the 'apply button'. At arenaflex, we strive to create a diverse and inclusive workplace, encouraging applicants from all backgrounds to apply. If you need a change to be made so that you can make your application, please contact our Talent Acquisition team as soon as possible before the closing date to discuss your needs. We're an equal opportunities employer and authorized and regulated by the Financial Conduct Authority. We will conduct credit, fraud, criminal record, right to work, and reference checks as part of our pre-employment screening. You should not be bankrupt, have any outstanding county court judgments on your credit file, or have excessive default balances. Any outstanding debt will be considered on a case-by-case basis. Apply Job! Apply for this job