Experienced EST Fully Remote Customer Service Specialist – Home Service Business Support
At arenaflex, we're dedicated to making a difference in the lives of people in the trades. As a growing team, we support home service businesses by providing remote fractional CSRs to handle daily office tasks. Our mission is to serve our clients and their employees with genuine care, helping them succeed. This is an excellent time to join our established company and grow alongside us.
Who We Are Looking For
You're a motivated and self-driven individual seeking a career, not just a job. You have a growth mindset, are passionate about professional development, and thrive in a fast-paced environment. You're an exceptional communicator with excellent listening skills, able to provide top-notch customer service and manage day-to-day scheduling operations. Experience in the plumbing, HVAC, or service industry is highly preferred, but not necessary.
Responsibilities
As an EST Fully Remote Customer Service Specialist, you'll be responsible for:
- Overseeing daily office operations, including answering phones, responding to emails, and managing service appointments.
- Coordinating and scheduling technicians for service calls, installations, and repairs.
- Dispatching technicians to job sites efficiently and managing schedules for last-minute changes or emergencies.
- Serving as the point of contact for customer inquiries, appointments, and complaints, ensuring exceptional customer service.
- Organizing documents, invoices, and client records.
- Processing customer payments and following up on overdue accounts.
- Assisting in the setup and implementation of ServiceTitan or similar dispatching software.
- Contributing to additional tasks to support the company's growth.
Key Skills and Qualifications
* Experience in scheduling or dispatching, preferably in the home service industry.
- Proficiency in Google Suite and Slack.
- Experience in a Cloud-based CRM (Jobber, HouseCall Pro, SingleOps, etc.) is a plus.
- Excellent time management, multitasking, and problem-solving skills.
- Strong attention to detail and communication skills.
- Familiarity with industry terminology, processes, and materials is a plus.
- Ability to pass a background check.
Technical Requirements
* A desktop or laptop with a webcam, speakers, and a second monitor.
- Operation System: Windows or Mac based.
- Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible.
- 8gb RAM or more, Windows or Mac Desktop or Laptop with webcam, speakers, and a second monitor.
- Supportable internet speeds and a router easily accessible from your workspace.
Position Details
* Remote, full-time position.
- Monday - Friday, 8am - 5pm EST.
- 40 hours of work per week.
What We Offer
* A dynamic and supportive team with opportunities to grow your career.
- A chance to make a difference in the lives of people in the trades.
- A comprehensive benefits package, including health insurance, retirement planning, and paid time off.
- Opportunities for professional development and training.
- A collaborative and inclusive work environment.
How to Apply
If you're interested in being part of a team that's passionate about making a difference, we'd love to hear from you! Please submit your application, including your resume and a cover letter, through our website. We'll review your application and contact you if we'd like to schedule an interview.
Note
We know you'll be eager to check the status of your application, but we ask that you allow our hiring team time to process all of the amazing candidates that apply. Please do not call us to inquire about the status of your application. If you call, you will disqualify yourself by not following instructions. Our hiring team will reach out to you if they have any questions.
Requirements
* Employment Type: Full-time
- Work Hours: 40 hours per week
- Required Education: High school or equivalent
- Required Experience: None (2) years
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